Freshsales

What is Freshsales?

If you’re looking for a quality customer relationship management software, this is it. Freshsales is a boon for high-velocity teams of all sizes. Deemed a single contact management hub by sales professionals, the latest offering from Freshsales automation impressive intelligent CRM tool equipped with email and event tracking, direct calling, and analytical and reporting solutions, along with wonderful customer support.

Want to learn more about this software and find out how it can benefit your business? Read the following review by ToolsMetric. Here, you will get a brief overview of the key metrics, features, pricing plans, integrations, pros and cons of this platform.

Freshsales Vendor Details

• Company: Freshworks
• Website: www.freshsales.io
• Founded in 2011
• United States

Key Metrics of FreshSales

1. Email tracking

As a salesperson, don’t you want to know who opens your emails and who deletes them? With this data, you will understand who is really interested in your products or services. This is where Freshsales CRM plays an important role. You can use this CRM platform to send bulk emails drafted on personalized templates to your list. Once you have the emails, you will get relevant data about your subscribers with this CRM tool.

2. Direct Calls

There are very few CRM platforms on the market that allow you to make calls without any hardware installations. Freshsales software is one such platform. While using this platform, you can make calls without worrying about migrating your data to track the history of your conversations. Also, you can assign notes, add contacts, and schedule calls automatically within the app. Freshsales allows you to route calls, use personalized welcoming messages, monitor the performance, and more.

3. Event Tracking

This CRM platform enables you to track previous conversations and use them to plan future communications with clients. This can help you find out what your customers really want, what interests them, and how they interact with your service or product. With this feature, you can get a better understanding of your prospects and convert them into your customers real soon.

4. Lead Management

Freshworks Freshsales’ goal is to help users manage and nurture leads so that they become future customers. With this feature, you can get an all-round view on all relevant details and conversations, pending deals, new customers, and more. Along with this, the platform sends frequent notifications so that you don’t miss important tasks.

5. Reliable customer support

One of the best features of this fresh sales CRM platform is its super-responsive customer support team. Whether you are stuck while using this platform or facing any technical errors, the support team is always there to guide you and resolve your problems.

Freshsales Features

Customer relationship management features

Online CRM features

• Customer Service Analytics
• Customer Support Tracking
• Email Response Control
• Knowledge Management
• Live Chat
• Performance Metrics

Contact Management Features

Lead management features

Freshsales pricing plans

Now that you are familiar with the features and key metrics of this software, let’s look at how much Freshsales cost you. This platform offers 4 paid plans: Blossom, Garden, Estate, and Forest. Each plan is suitable for a different business type and has a unique set of features.

1. Blossom at $12  user/month, billed annually

Suitable for: Small Businesses

Features included:

2. Garden at Rs. 1599 user/month, billed annually

All the features included in the Blossom plan, plus:

• Territories and Lead assignment
• Advanced CRM customization
• 15 Intelligent Workflows
• 5 Sales Campaigns/user
• 500 Bulk emails/user/day

3. Estate at Rs. 3199 user/ month, billed annually

Suitable for: Large teams

Everything included in the Garden plan, plus:

4. Forest at Rs. 5199 user/ month, billed annually

Suitable for: Large enterprises

Everything included in the estate plan, plus:

• 2000 Bulk emails/user/day
• 25 Sales Campaigns/user
• 75 Intelligent workflows
• EUC Data Center
• IP Whitelisting
• Audit Logs

This platform also offers a free plan for startups. The details are mentioned below

5. Sprout at no cost

Features included:

Freshsales Free trial

Aren’t ready to invest in this platform just yet? You should consider signing up for its free trial. Choose a suitable plan from the options mentioned previously and start your free trial here. This will help you understand if this CRM platform is really the ideal choice for your business.

Freshsales Pros and cons

Freshsales is preferred by many businesses around the globe. Although it is an industry-favorite, it has a few drawbacks. ToolsMetric has created a list of top pros and cons of using this platform.

Awards & Accolades

Thanks to its amazing feature set and customer satisfaction rate, this CRM platform has won many awards over the years. Some of its latest achievements are mentioned below:

1. G2 Crowd named Freshsales a Leader in the CRM Industry in 2018
2. Supreme Software awarded by FinancesOnline in 2017
3. Expert’s choice awarded by FinancesOnline in 2017
4. Great user experience award by FinancesOnline in 2017

Freshsales Integrations

To work effectively, you can connect this software to your favorite platform or app. Some of zapier Freshsales top tool integrations are mentioned below. Keep scrolling to find out if the platforms you use are on this list.

Upcoming integrations

• Magento
• Trello
• Xero
• Freshcaller

Freshsales Description

Now that you know the features, pricing plans, and integrations, let’s look at some of the technical details. Mentioned below are a few pointers that focus on deployment and more.

Freshsales Deployment

• Cloud
• SaaS
• Web

Freshsales Training

• Documentation
• Webinars
• Live Online

Freshsales Support

• 24/7 (Live Rep)
• Business Hours

Freshsales Competitors

Here are some Freshsales alternatives you can see before opting it for your business :