Juphy

Juphy Review: Read our in-depth Juphy review to learn more about its features, pricing, integrations, and other specifications.

What is Juphy?

Juphy is a cloud-based platform that enables businesses to provide seamless customer service across their social media channels. Users can organize all their social media interactions and support requests from one place without having to toggle between different applications. 

Businesses of all sizes can accelerate their customer satisfaction process by consolidating all the social media messages in one place. You can reply to direct messages, comments, emails, reviews, and ads comments from Juphy’s dashboard. 

In addition, you can also interact with your team members to provide swift and satisfactory customer service on all major social media platforms. Evaluate the performance of your customer support with easy-to-read and data-driven reports. 

Vendor Information

• Company: Juphy
• Website: https://juphy.com/
• Country of origin: Turkey

Juphy Key Features

• Unified Inbox

Streamline and manage every customer engagement from social media, emails, review sites, and chat in a single unified inbox. 

• Social Inbox

Manage your social media comments, ads comments, and direct messages from a single dashboard without switching between applications. 

• Automation Rules

Classify all the incoming messages based on keywords or sentiments automatically by defining rules of automation. 

• Canned Responses

Add quick responses and create canned responses to answer the most frequently asked questions. 

• Team collaboration

Bring your support team, call center, and agency members to one place. Collaborate with them in real-time to address customer inquiries. 

• White Label

Hide the vendor’s branding and create your own email address and domain. Embed personalized logos and colors to stamp your authority on the platform.

• Multi-client management

Build multiple workplaces to manage different brands. Every workplace is created for a single brand, allowing you to manage each client effectively. 

Juphy Features Overview

• Social media management
• Reporting
• Analytics
• Instant messaging
• Team collaboration
• Tickets
• Mentions
• Canned responses
• Dashboard
• Customer satisfaction
• Comments
• Ad comments
• Groups
• Keyword monitoring
• Customer service

Juphy Pricing

The vendor offers two main pricing options for different types of customers. Check out the different Juphy pricing plans below.

Starter

Price: $12/user/month

Includes:

• 6 months history
• Team collaboration
• Up to 5 channels
• All core features

Growth

Price: $20/user/month

Includes:

• Ads comments
• Team collaboration
• Unlimited history
• Up to 12 channels

Juphy Pros and Cons

Juphy Integrations

• Facebook
• Instagram
• Twitter
• Youtube
• Google My Business
• Gmail
• LinkedIn

Juphy Specifications

Free Trial – Yes

Free Version – No

Deployment

• Cloud, SaaS, Web-based

Devices supported

• Windows
• Mac
• Web-based

Training

• Documentation
• Webinars

Juphy pricing plans

• Starter: $12/user/month
• Growth: $20/user/month

Typical customers

• Small businesses
• Medium-sized businesses
• Large businesses

Languages supported

• English

Juphy support

• 24/7 (live rep)
• Email
• Phone support

Juphy Alternatives

• Trustpilot
• Emitrr
• Grade.us
• NiceJob
• Front
• Zoho Desk
• Freshdesk
• LiveAgent
• Zendesk Support Suite
• Sprout Social
• Reputation
• Salesforce Service Cloud
• Userlike
• Sprinklr Social Engagement and Sales

We hope you liked reading this Juphy review. Tell us about your experience while using this tool in the comments below.