Juphy

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Juphy Review: Read our in-depth Juphy review to learn more about its features, pricing, integrations, and other specifications.


What is Juphy?

Juphy is a cloud-based platform that enables businesses to provide seamless customer service across their social media channels. Users can organize all their social media interactions and support requests from one place without having to toggle between different applications. 

Businesses of all sizes can accelerate their customer satisfaction process by consolidating all the social media messages in one place. You can reply to direct messages, comments, emails, reviews, and ads comments from Juphy’s dashboard. 

In addition, you can also interact with your team members to provide swift and satisfactory customer service on all major social media platforms. Evaluate the performance of your customer support with easy-to-read and data-driven reports. 


Vendor Information


Juphy Key Features

  • Unified Inbox

Streamline and manage every customer engagement from social media, emails, review sites, and chat in a single unified inbox. 

  • Social Inbox

Manage your social media comments, ads comments, and direct messages from a single dashboard without switching between applications. 

  • Automation Rules

Classify all the incoming messages based on keywords or sentiments automatically by defining rules of automation. 

  • Canned Responses

Add quick responses and create canned responses to answer the most frequently asked questions. 

  • Team collaboration

Bring your support team, call center, and agency members to one place. Collaborate with them in real-time to address customer inquiries. 

  • White Label

Hide the vendor’s branding and create your own email address and domain. Embed personalized logos and colors to stamp your authority on the platform.

  • Multi-client management

Build multiple workplaces to manage different brands. Every workplace is created for a single brand, allowing you to manage each client effectively. 


Juphy Features Overview

  • Social media management
  • Reporting
  • Analytics
  • Instant messaging
  • Team collaboration
  • Tickets
  • Mentions
  • Canned responses
  • Dashboard
  • Customer satisfaction
  • Comments
  • Ad comments
  • Groups
  • Keyword monitoring
  • Customer service

Juphy Pricing

The vendor offers two main pricing options for different types of customers. Check out the different Juphy pricing plans below.

Starter

Price: $12/user/month

Includes:

  • 6 months history
  • Team collaboration
  • Up to 5 channels
  • All core features

Growth

Price: $20/user/month

Includes:

  • Ads comments
  • Team collaboration
  • Unlimited history
  • Up to 12 channels

Juphy Pros and Cons



PROS:
  • The platform is a one-stop destination for managing all messages and comments across multiple social media platforms.
  • Juphy is very easy to use. 
  • A lot of small businesses have successfully managed to streamline their customer support processes due to the consolidated inbox for messages. 
  • The one-screen dashboard makes it easier for brands to manage social media. 

CONS:
  • Some users have had trouble with integrating Juphy with their WhatsApp channel. 
  • The user interface (UI) needs to improve as it appears to be a bit dated. 
  • Integration with Twitter is glitchy and needs to be streamlined. 
  • The live chat feature is missing. 



Juphy Integrations

  • Facebook
  • Instagram
  • Twitter
  • Youtube
  • Google My Business
  • Gmail
  • LinkedIn

Juphy Specifications

Free Trial – Yes

Free Version – No

Deployment

  • Cloud, SaaS, Web-based

Devices supported

  • Windows
  • Mac
  • Web-based

Training

  • Documentation
  • Webinars

Juphy pricing plans

  • Starter: $12/user/month
  • Growth: $20/user/month

Typical customers

  • Small businesses
  • Medium-sized businesses
  • Large businesses

Languages supported

  • English

Juphy support

  • 24/7 (live rep)
  • Email
  • Phone support

Juphy Alternatives

  • Trustpilot
  • Emitrr
  • Grade.us
  • NiceJob
  • Front
  • Zoho Desk
  • Freshdesk
  • LiveAgent
  • Zendesk Support Suite
  • Sprout Social
  • Reputation
  • Salesforce Service Cloud
  • Userlike
  • Sprinklr Social Engagement and Sales

We hope you liked reading this Juphy review. Tell us about your experience while using this tool in the comments below. 


 

Free Trial
Supported Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Deployment
Cloud Hosted
Cloud, SaaS, Web
Mobile – Android Native
Mobile – iOS Native
On Premise
Open API
Language Support
English
Hindi
Spanish
French
Russian
Italian
Dutch
Danish
Polish
Turkish
Swedish
Pricing Model
Monthly payment
Annual Subscription
Quote-based
Training
Documentation
Webinars
In Person
Live Online
Customer Types
Small Business
Large Corporations
Freelancers
Medium Business
Support
24/7 (Live Rep)
Email
FAQs
Knowledge Base
Phone support
Chat support
Features
Email Marketing
Landing Pages
Marketing Automation
Webinars
CRM
Autoresponders
Automation
Workflow builder
Customizations
Integration
Integration
8.1 Total Score

Design
7.5
Usability
8.5
Support
8
Price
8.5
Add your review

Karandeep V

Karandeep was born in Pune, Maharashtra, an upcoming metropolitan city in the Western region of India. While most members of his family are engineers, he had different ideas. He was more inclined toward exploring the non-technical aspects of a business, which is why he studied Bachelors of Business Administration at Symbiosis International University, Pune.  Having said that, his love for new and upcoming technologies remained intact, which is why he has written extensively about technology throughout his career. After a brief stint with a gaming company at the beginning of his career, he discovered that his love for writing was not temporary.  Being a tech geek, he always liked installing and playing around with new applications on his mobile devices and the home desktop. He was fascinated by how technology can simplify even the most mundane and complex tasks with just a few commands. He keeps a close eye on how businesses use different tools to streamline their operations to boost productivity and efficiency.  At ToolsMetric, he writes product reviews that cover the main features and specifications of different enterprise applications. The sheer amount of innovation and hard work that goes into building these tech solutions is one of the reasons why Karandeep loves reviewing these tools. Besides product reviews, he also writes interesting news articles and blogs that track the latest developments in the tech industry.  When he is not writing, you can find him rooted to his seat playing video games, watching movies, or supporting his favorite football team. Since his childhood, he has always loved to travel and explore new places. Traveling is a major part of his life due to a myriad of reasons such as experiencing new cultures, food, and traditions. His other hobbies include playing football, cooking, and running.  You can find him on LinkedIn here.

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