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Delighted Review: In this review, you will find out why Delighted is one of the best self-service management platforms in the market. Explore all the important features, pricing plans, and other important specifications.

Continue reading this Delighted review to find out whether it is the right tool for your business. 

What is Delighted?

Delighted is a cloud-based self-service platform that enables companies to gather valuable information via customer, partner, and employee surveys. Use the survey responses to identify where your business is going wrong and where it is flourishing. 

Delighted is used by leading global companies including Bonobos, Slack, Cisco, Uber, and Target to evaluate how they can enhance customer experiences. Companies that use Delighted can analyze, distribute, and collect customer feedback in a matter of hours, enabling them to cater to their customer’s requirements in a streamlined manner. Besides, the platform also enables businesses to tweak their services and offerings in accordance and successfully minimize churn. 

Vendor Information

  • Company: Delighted, LLC
  • Website:
  • Founded in 2013
  • Country of Origin: United States of America

Delighted Key Features

  • Email Survey

Embed surveys in your emails and get quick responses. Choose from more than 8 survey templates that are ideal for a range of scenarios. Every survey is optimized for all types of devices, allowing your customers to respond from any device. Customize your surveys according to your brand’s color guidelines. 

Apart from collecting feedback, Delighted makes it easy to follow up with your respondents. 

  • Web Survey

Similar to Email surveys, the web survey allows you to create survey pages on your website in a matter of minutes. Improve the web experience for your customers with automated website survey feedback. 

Configure surveys for different types of websites, set them up easily, and also customize them as per your liking. Add additional questions to uncover critical information and spot anonymous users. 

  • Reporting and Analysis

Analyze the survey results of your emails or websites with Delight’s real-time survey analysis and reporting tools. Collate the results and compare responses with the Pivot Table report. This allows you to spot trends, respondent sentiments, and more. 

Besides, the tool also comes with a dashboard that offers you critical insights in real-time. 

Delighted Features Overview

  • Reporting
  • Analytics
  • Survey builder
  • Customizable templates
  • Alerts
  • Notifications
  • Dashboard
  • Customization
  • Configuration

Delighted Pricing

The vendor offers three main pricing plans for businesses of all sizes. A 7-day free trial is available during which, users can enjoy all the features in the Premium Plus plan. 


Price: $0/month


  • 1 delivery platform
  • 1 project
  • Survey limit per month: 1,000
  • Invitation to 3 team members
  • 5 trend filter configuration
  • Set 3 alerts to provide feedback


Price: $224/month


  • All delivery platforms
  • 5 projects
  • Survey limit per month: 10,000
  • Invitation to 10 team members
  • Monthly survey limit: 10,000
  • 20 trends filter configuration
  • 7 pre-built feedback reports

Premium Plus

Price: $449/month


  • All delivery platforms
  • 7 projects
  • Survey limit per month: 20,000
  • Invitation to 20 team members
  • 40 trends filter configuration
  • 20 alerts to deliver feedback
  • 35+ integrations

Delighted Pros and Cons

  • The pricing is on point for the value the platform provides. Besides, it is easy to use, simple and has a very low learning curve. 
  • Apart from the ease of use, surveys can be customized very easily. 
  • The user interface is aesthetically pleasing and can be easily navigated. 
  • Gathering NPS scores from users are straightforward and consume very little time. 
  • The reporting and analytics feature offers accurate and valuable insights linked to your surveys. 

  • Although the reporting feature is neat, it is limited. 
  • There are very limited options to create graphs. 
  • The platform does not offer enough options to highlight positive or negative feedback. 
  • There is no way to embed reviews
  • At times, multiple responses from the same respondent are overwritten.

Delighted Integrations

Delighted Specifications

Free Trial – Yes

Free Version – Yes


  • Cloud, SaaS, Web-based

Devices supported

  • Windows
  • Mac
  • Web-based
  • Android
  • iPhone/iPad


  • In-person
  • Live online
  • Webinars
  • Documentation
  • Videos

Delighted pricing plans

  • Free: $0 
  • Premium: $224/month
  • Premium Plus: $449/month

Typical customers

  • Small businesses
  • Medium-sized businesses
  • Large businesses

Languages supported

  • English

Delighted support

  • Email
  • Knowledge base
  • Phone support
  • Chat

Delighted Alternatives

  • Survey Monkey
  • GetFeedback
  • Question Pro
  • TextP2P
  • Curogram
  • UltraSMSScript
  • Heymarket
  • Mobile Text Alerts

We hope you liked reading this Delighted review. Leave your comments below and tell us about your experience while using Delighted. 

Free Trial
Supported Devices
Cloud Hosted
Cloud, SaaS, Web
Mobile – Android Native
Mobile – iOS Native
On Premise
Open API
Language Support
Pricing Model
Monthly payment
Annual Subscription
In Person
Live Online
Customer Types
Small Business
Large Corporations
Medium Business
24/7 (Live Rep)
Knowledge Base
Phone support
Chat support
Email Marketing
Landing Pages
Marketing Automation
Workflow builder
8.4 Total Score

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Karandeep V

Karandeep V

Karandeep was born in Pune, Maharashtra, an upcoming metropolitan city in the Western region of India. While most members of his family are engineers, he had different ideas. He was more inclined toward exploring the non-technical aspects of a business, which is why he studied Bachelors of Business Administration at Symbiosis International University, Pune.  Having said that, his love for new and upcoming technologies remained intact, which is why he has written extensively about technology throughout his career. After a brief stint with a gaming company at the beginning of his career, he discovered that his love for writing was not temporary.  Being a tech geek, he always liked installing and playing around with new applications on his mobile devices and the home desktop. He was fascinated by how technology can simplify even the most mundane and complex tasks with just a few commands. He keeps a close eye on how businesses use different tools to streamline their operations to boost productivity and efficiency. At ToolsMetric, he writes product reviews that cover the main features and specifications of different enterprise applications. The sheer amount of innovation and hard work that goes into building these tech solutions is one of the reasons why Karandeep loves reviewing these tools. Besides product reviews, he also writes interesting news articles and blogs that track the latest developments in the tech industry.  When he is not writing, you can find him rooted to his seat playing video games, watching movies, or supporting his favorite football team. Since his childhood, he has always loved to travel and explore new places. Traveling is a major part of his life due to a myriad of reasons such as experiencing new cultures, food, and traditions. His other hobbies include playing football, cooking, and running.  You can find him on LinkedIn here.

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