Moxo

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Moxo Review: Read this in-depth Moxo review to learn more about its key features, pricing plans, integrations, and more. 


What is Moxo?

Moxo is a cloud-based customer engagement platform designed to serve companies of all sizes. 

If you are running a business, Moxo is a perfect tool to keep your customers engaged as it provides an amazing digital experience. 

Moxo offers a private communication hub for external as well as internal users who are working on specific tasks and projects. 

On the whole, it provides a connected experience with all the tools to facilitate smooth and seamless team collaboration. 


Vendor Information

  • Company: Moxo Inc. 
  • Website: https://www.moxo.com/
  • Founded in 2013
  • Country of origin: United States of America

Moxo Key Features

  • OneStop Client Interaction Hub

The OneStop client interaction hub offers an advanced solution for serving clients in the current digital landscape. 

Moxo’s hub provides a solid foundation to create client interaction workflows that accelerate client businesses. 

Users can interact with their clients and offer a responsive assistance experience. 

You can also manage client account control by gaining insights into client interactions, internal staff performance, and key performance indicators. 

  • Workflows

Create and organize all your business workflows. Automate mundane and recurring processes with the platform’s workflow builder and save precious time while boosting productivity and efficiency. 

Users can provide just-in-time assistance for business processes, right from onboarding to billing via the client portal. 

  • Personalization

Moxo allows you to offer an end-to-end personalized experience to all your clients. 

Customize your client portal, business workflows, and business content in tune with the requirements of the project. 

  • Customer interactions

Engage and interact with your customers at the right time. Offer them in-time assistance from any location using Moxo that is integrated with robust tools that encourage flawless team collaboration and communication. 

Right from secure messaging, virtual data room, and task management to screen sharing, you can do it all with Moxo. 


Moxo Features Overview

  • Access controls
  • API
  • Analytics
  • Activity dashboard
  • Audit trail
  • CRM
  • Case routing
  • Call recording
  • Classroom management
  • Client portal
  • Content library
  • Dashboard
  • Customizable branding
  • Email marketing
  • Document management
  • Expense tracking
  • Lead management
  • Personalization
  • Real-time notifications
  • Reporting
  • Property management
  • Mobile signature capture
  • Negative feedback management

Moxo Pricing

The vendor offers three main pricing plans for every type of customer. Check out all the Moxi pricing options below and choose the best plan for your company. 

Starter App

Pricing: $120/month (+$300 one-time setup fee)

Includes:

  • Document exchange
  • Video meetings
  • eSignatures
  • Task management
  • Basic customer interaction workflows

Business App

Pricing: $450/month (+$1,500 one-time setup fee)

Includes:

  • Everything in the Starter App
  • Reporting and audit trails
  • Scalable user-based capacity
  • Integrations
  • Personalized customer interaction workflows

Advanced App

Pricing: custom pricing

Includes:

  • Social connectors
  • Transactions API
  • SAML SSO
  • API access

Moxo Pros and Cons



PROS:
  • Moxo takes care of the manual and recurring client interactions without any hassles. 
  • The vendor has an exceptional and very responsive support team. 
  • Moxo allows users to track every conversation they have with their clients, providing excellent visibility. 
  • The platform is easy to use and the learning curve is relatively shorter than other tools in the same category. 
  • The mobile and the web application make it easier to access Mox from any location, any device, and time. 

CONS:
  • The option to archive chats is missing
  • Limited calendar integrations options. 
  • Some users have said that the notifications do not appear on time. 
  • Chats and messages that are older than 90 days are automatically deleted. 
  • The vendor has provided very limited training material. 



Moxo Integrations

  • Box
  • Intercom
  • Zoho
  • Zendesk
  • HubSpot
  • Salesforce
  • JIRA
  • Evernote
  • PayPal
  • PivotalTracker
  • Zapier
  • GitHub
  • Google Drive
  • MailChimp
  • Formstack
  • Dropbox
  • QuickBooks

Moxo Specifications

Free Trial – Yes

Free Version – No

Deployment

  • Cloud, SaaS, Web-based

Devices supported

  • Windows
  • Mac
  • Android
  • iPhone/iPad
  • Web-based

Training

  • Documentation
  • In-person
  • Live online
  • Webinars

Moxo pricing plans

  • Starter App: $120 per month (+$300 one-time setup fee)
  • Business App: $450 per month (+1,500 one-time setup fee)
  • Advanced App: Custom pricing

Typical customers

  • Small businesses
  • Medium-sized business
  • Large businesses

Languages supported

  • English

Moxo support

  • Email
  • Phone
  • Tickets

Moxo Alternatives

  • monday.com
  • iSite Lite
  • Bitrix 24
  • Zendesk
  • Zoho CRM
  • Zoho Desk
  • PACTA
  • HighQ
  • Alemira
  • OnBoard
  • Samepage
  • AppFolio
  • PlanStreet
  • HappyTenant
  • Zoho Creator
  • TITAN Workspace
  • Wrike
  • Cerri
  • Samesurf
  • Slenke
  • PowerPoint

We hope you liked reading this Moxo review. Leave your comments below and tell us about your experience while using the tool. 


 

Free Trial
Supported Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Deployment
Cloud Hosted
Cloud, SaaS, Web
Mobile – Android Native
Mobile – iOS Native
On Premise
Open API
Language Support
English
Hindi
Spanish
French
Russian
Italian
Dutch
Danish
Polish
Turkish
Swedish
Pricing Model
Monthly payment
Annual Subscription
Quote-based
Training
Documentation
Webinars
In Person
Live Online
Customer Types
Small Business
Large Corporations
Freelancers
Medium Business
Support
24/7 (Live Rep)
Email
FAQs
Knowledge Base
Phone support
Chat support
Features
Email Marketing
Landing Pages
Marketing Automation
Webinars
CRM
Autoresponders
Automation
Workflow builder
Customizations
Integration
Integration
8.6 Total Score

Design
9
Usability
8.5
Support
9
Price
8
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Karandeep V

Karandeep was born in Pune, Maharashtra, an upcoming metropolitan city in the Western region of India. While most members of his family are engineers, he had different ideas. He was more inclined toward exploring the non-technical aspects of a business, which is why he studied Bachelors of Business Administration at Symbiosis International University, Pune.  Having said that, his love for new and upcoming technologies remained intact, which is why he has written extensively about technology throughout his career. After a brief stint with a gaming company at the beginning of his career, he discovered that his love for writing was not temporary.  Being a tech geek, he always liked installing and playing around with new applications on his mobile devices and the home desktop. He was fascinated by how technology can simplify even the most mundane and complex tasks with just a few commands. He keeps a close eye on how businesses use different tools to streamline their operations to boost productivity and efficiency.  At ToolsMetric, he writes product reviews that cover the main features and specifications of different enterprise applications. The sheer amount of innovation and hard work that goes into building these tech solutions is one of the reasons why Karandeep loves reviewing these tools. Besides product reviews, he also writes interesting news articles and blogs that track the latest developments in the tech industry.  When he is not writing, you can find him rooted to his seat playing video games, watching movies, or supporting his favorite football team. Since his childhood, he has always loved to travel and explore new places. Traveling is a major part of his life due to a myriad of reasons such as experiencing new cultures, food, and traditions. His other hobbies include playing football, cooking, and running.  You can find him on LinkedIn here.

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