Karandeep V
This Bitrix 24 review will shed light on its CRM feature. Learn more about Bitrix 24 features, integrations, alternatives, and more. Leave your comments and let us know what you think about this leading CRM platform.
What is Bitrix 24?
Bitrix 24 is a comprehensive business software that offers a multitude of applications and services. It provides a bunch of tools for smooth team collaboration, communication, and management.
The tool offers a unified platform for messages, projects, tasks, files, and contacts. The software includes an Activity Stream that allows team members to keep track of different activities and work together.
Some of the core solutions offered by Bitrix 24 include document management, file sharing, sales team management, CRM, HR management, communication management, and more.
In this Bitrix 24 review, we will touch upon the features of the CRM solution. With Bitrix 24 CRM, users can automate marketing, improve conversion rates, and strengthen customer relationships.
The software is available on mobile devices such as tablets and smartphones.
Vendor Details
- Company: Bitrix 24
- Website: https://www.bitrix24.com/
- Founded in 1998
- Country of origin: United States of America
Bitrix 24 Features
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Unlimited customer database
Bitrix 24 CRM is an unlimited and free database of all customers (past, present, future). The exclusive customer database provides useless customer information such as last purchase, type of purchase, etc.
Besides, the software can also be used to bifurcate customers based on sales volume, products purchased, and other parameters.
The solution also allows you to revisit your old customers who have remained inactive for a while.
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Lead generation
According to the vendor, Bitrix 24 increases leads by nearly 26% on an average within the first month of using its different CRM tools.
The software enables you to find new leads on social media channels and also score them.
The tool provides a complete overview of the source of your new leads, what percentage of new leads convert into paying customers, and other details.
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Sales funnel and pipelines
The software includes a range of visualization tools that add life to your sales pipeline and funnel. With this CRM, you can visualize each and every step of your sales funnel and all stages of your pipeline.
Users can create endless sales funnels and pipelines. The pipeline analysis tools help you identify bottlenecks and growth opportunities.
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Data analytics
The insightful and visually appealing reports can be generated to depict different types of data such as sales trends, predict future sales, and more. Reports display the best customers, offer a comparison, and also calculate ROI.
Since the analytics features can be customized easily, it is easy to build CRM reports for every pipeline.
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Sales funnel automation
This feature allows you to deliver automated emails, SMS, and messages that prompt prospects to become paying and returning customers.
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Email marketing
Due to the CRM email integration, all emails from clients and leads are instantly added to customer profiles within the CRM. You can also create and enable automated email sequences whenever required.
The platform also offers bulk email marketing capabilities in conjunction with mainstream email marketing services.
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Calendar management
Calendars allow users to schedule appointments, calls, customer visits, etc. It can also be used to book equipment, conference/training rooms, and other items.
Individual calendars can be used to plan activities at a personal level, whereas group calendars are available to plan campaigns that require involvement of multiple participants.
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Quotes and invoices
You can send invoices and quotes directly from the CRM. The solution keeps track of all invoices that have been paid and which are due. The status of invoices can be synced with all popular financial reporting tools such as Xero, Quickbooks Online, etc.
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Order management
The CRM comes with a range of order management tools that streamline the entire order management cycle.
The CRM displays the live status of every order and also sends notifications when there is a change in the order status.
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Customer lifecycle management
Without customer lifecycle management tools, it is hard to implement a CRM successfully. With Bitrix 24, users can get insights into customer acquisition costs, the lifetime value of customers, and other key metrics.
Besides, the platform also includes data related to past customer interactions, purchases, and engagement.
Bitrix 24 Features Overview
- Activity tracking
- Account management
- Approval workflow
- Attendance tracking
- Billing & invoicing
- Auto-responders
- Calendar management
- Call management
- Channel management
- Collaboration tools
- Contact management
- CRM
- Customization
- Data migration
- Drag & drop editor
- Drip campaigns
- Email marketing
- Marketing automation
- Lead management
- Lead generation
- Goal setting
- Sales analytics
- Segmentation
- Task management
- To-do list
- Workflow management
Bitrix 24 Pricing
Free plan
- Price: $0
- Number of users: Unlimited
Special plans
Start+
- Price: $17 per month for all users
- Number of users: 2
CRM+
- Price: $41.40 per month for all users
- Number of users: 6
Project+
- Price: $41.40 per month for all users
- Number of users: 24
Business plans
Standard
- Price: $59.40 per month for all users
- Number of users: 50
Professional
- Price: $119.40 per month for all users
- Number of users: Unlimited
Bitrix 24 Pros and Cons
If you have looked for Bitrix 24 sign-up on the internet, you will also come across its pros and cons. We have mentioned some of the most prominent pros and cons below after going through hundreds of user reviews.
- User interface
- The theme of the platform can be changed
- Visual representation of data
- The tool automates the execution of email marketing activities
- Data cataloging system
- Integration with multiple business management systems
- Communication and file sharing
- The tool’s ability to connect telephone numbers
- The tool can be easily accessed by all team members in the organization
- Project management features
- The support team takes some time to respond to user queries
- The tool includes a lot of unnecessary features and settings
- Does not come with an idea management area
- The permission feature is limited
- Does not offer an accounting feature
- Time reporting
- Reports have a tendency to crash
Bitrix 24 Integrations
Since the software offers an open API, it can be easily customized and integrated with third-party applications.
- Zapier
- Quickbooks
- Freshbooks
- Xero
- G Suite
- Asana
- Pipedrive
Bitrix 24 Specifications
Free Trial – Yes
Free Version – Yes
Deployment
- Cloud-hosted
- Open API
- On-premise
Devices supported
- Windows
- Android
- Mac
- iPhone/iPad
- Web-based
Training
- Webinars
- Documentation
- Videos
Typical customers
- Small businesses
- Remote teams
Bitrix 24 pricing plans
Free plan
- Price: $0 for all users
Special plans
Start+
- Price: $17 per month for all users
CRM+
- Price: $41.40 per month for all users
Project+
- Price: $41.40 per month for all users
Business plans
Standard
- Price: $59.40 per month for all users
Professional
- Price: $119.40 per month for all users
Languages supported
- English
- Spanish
- Portuguese
- German
- French
- Polish
- Italian
- Turkish
- Chinese
- Thai
- Japanese
Bitrix 24 support
- FAQs
- Knowledge base
- 24/7
- Chat
Bitrix 24 Alternatives
- HubSpot CRM
- monday.com
- Daylite for Mac
- Salesforce Essentials
- Vtiger CRM
- Accelo
- Clubspeed
- Zendesk Sell
If you enjoyed reading this Bitrix 24 review, let us know about your experience while using this tool below.
