Zendesk Sell

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Zendesk Sell Review: Read this tool review to learn more about its key features, integrations, pros & cons, and specifications. 

What is Zendesk Sell?

Zendesk Sell (formerly known as Base CRM) is predominantly a sales CRM software that is designed to close deals swiftly. 
The platform keeps track of all customer interactions in a single place. It is one of the most easy-to-use platforms that enables B2B as well as B2C sales professionals to manage key sales processes without any difficulties. 
Right from lead generation to lead conversion, Zendesk Sell provides a bunch of robust tools to achieve your sales goals. 
The tool provides a comprehensive view of all your sales activities, sales pipeline, and more. 
The reporting features make it easy to monitor multiple sales processes, track sales, and complete visibility into the sales pipeline. 


Vendor Details


Zendesk Sell Key Features

  • Ticketing system

The integrated ticketing system makes it extremely easy to raise, track, prioritize, and solve customer support tickets. 
All your customer requests, concerns, and questions are consolidated in one place, which makes it easy to deliver a seamless customer experience. 

  • Live chat software

In today’s business environment, providing a flawless customer experience has a lot of weightage. 
Users can provide a very personalized and rich conversation experience to their clients via live chat software. 
Since customers expect brands to provide optimum service across all channels, the live chat software enables you to do just that. 

  • Customer service

The customer service module enables users to forge long-lasting relationships with their customers. It is one of the most critical components of providing a seamless experience. 

  • Smart emails

The smart email feature provides all the key features and tools you need to craft and deliver engaging email marketing campaigns. 
You can track emails, get email notifications, view how your recipients are interacting with your email, and also automate certain tasks. 

  • Native dialer

This feature allows you to call your prospects and customers with just a single click. Besides, every call can be logged and recorded at any time and also be referenced according to a lead, deal, or contact. 

  • Sales prospecting

You can curate a list of targeted leads, improve productivity, and also tap the untapped markets.
Users can create a list of targeted leads by using key company information such as company, role, size, and more. When the list is created, the outreach to every lead can be automated. 


Zendesk Sell Features Overview

  • Contact database
  • Collaboration tools
  • Customer support
  • Email marketing
  • Document storage
  • Content delivery
  • Campaign management
  • Goal management
  • Lead distribution
  • Lead nurturing
  • Lead segmentation
  • Marketing automation
  • Pipeline management
  • Meeting management
  • Sales pipeline management
  • Training management
  • Source tracking
  • Email response control
  • Proposal management
  • Sales forecasting
  • Quotes
  • Live chat

Zendesk Sell Pricing

The vendor offers three main pricing plans. 

Sell Team

  • Price: $19 per user/month

Sell Professional

  • Price: $49 per user/month

Sell Enterprise

  • Price: $99 per user/month

Zendesk Sell Pros and Cons



PROS:
  • The tool logs the GPS for site visits
  • It is very easy to save and manage client data and deals
  • Very simple input for contact information for different clients and prospects
  • Scheduling appointments, sending follow-up emails, and creating new deals is pretty straightforward
  • An excellent tool for small teams
  • Although the integration options are relatively low, the custom API enables you to work with third-party applications
  • The customer service is very professional and one of the best in the industry

CONS:
  • Does not have a “next lead” or “previous lead” button
  • Although the tool includes a lot of features for the sales team, it falls short when it comes to the marketing side of things
  • No community forum
  • Leads and contacts are separate. This can lead to duplication issues.
  • Integrations are limited
  • The reporting feature needs to be improved and made more user friendly



Zendesk Sell Integrations

  • Inbound
  • Flatly
  • Kustomer
  • Paycove
  • Tidio
  • Wufoo
  • Xero
  • Harvest
  • Dropbox
  • Reply
  • Slack
  • Zendesk
  • Mailchimp
  • Marketo
  • Zapier
  • Trello
  • Google Drive
  • Wishpond
  • HubSpot
  • BuzzBoard
  • ClearGraph
  • PieSync
  • Slemma
  • Google Drive
  • Woodpecker

Zendesk Sell Specifications

Free Trial – Yes

Free Version – No

Deployment

  • Cloud, SaaS, web-based

Devices supported

  • Android
  • iPhone/iPad
  • Web-based

Training

  • In-person
  • Live online
  • Webinars
  • Documentation
  • Videos

Zendesk Sell pricing plans

  • Sell Team: $19 per user/month
  • Sell Professional:$49 per user/month
  • Sell Enterprise: $99 per user/month

Languages supported

  • English

Support

  • Emails
  • FAQs
  • Knowledge base
  • Phone support
  • 24/7 (live rep)
  • Chat

Zendesk Sell Alternatives

Did you like reading this Zendesk Sell review? Drop your comments below to tell us about your favorite feature. 



 

Free Trial
Supported Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Deployment
Cloud Hosted
Cloud, SaaS, Web
Mobile – Android Native
Mobile – iOS Native
On Premise
Open API
Language Support
English
Hindi
Spanish
French
Russian
Italian
Dutch
Danish
Polish
Turkish
Swedish
Pricing Model
Monthly payment
Annual Subscription
Quote-based
Training
Documentation
Webinars
In Person
Live Online
Customer Types
Small Business
Large Corporations
Freelancers
Medium Business
Support
24/7 (Live Rep)
Email
FAQs
Knowledge Base
Phone support
Chat support
Features
Email Marketing
Landing Pages
Marketing Automation
Webinars
CRM
Autoresponders
Automation
Workflow builder
Customizations
Integration
Integration
8.6 Total Score

Design
9
Usability
8.5
Support
8.5
Price
8.5
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Karandeep V

Karandeep was born in Pune, Maharashtra, an upcoming metropolitan city in the Western region of India. While most members of his family are engineers, he had different ideas. He was more inclined toward exploring the non-technical aspects of a business, which is why he studied Bachelors of Business Administration at Symbiosis International University, Pune.  Having said that, his love for new and upcoming technologies remained intact, which is why he has written extensively about technology throughout his career. After a brief stint with a gaming company at the beginning of his career, he discovered that his love for writing was not temporary.  Being a tech geek, he always liked installing and playing around with new applications on his mobile devices and the home desktop. He was fascinated by how technology can simplify even the most mundane and complex tasks with just a few commands. He keeps a close eye on how businesses use different tools to streamline their operations to boost productivity and efficiency.  At ToolsMetric, he writes product reviews that cover the main features and specifications of different enterprise applications. The sheer amount of innovation and hard work that goes into building these tech solutions is one of the reasons why Karandeep loves reviewing these tools. Besides product reviews, he also writes interesting news articles and blogs that track the latest developments in the tech industry.  When he is not writing, you can find him rooted to his seat playing video games, watching movies, or supporting his favorite football team. Since his childhood, he has always loved to travel and explore new places. Traveling is a major part of his life due to a myriad of reasons such as experiencing new cultures, food, and traditions. His other hobbies include playing football, cooking, and running.  You can find him on LinkedIn here.

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