Karandeep V
FreeAgent CRM Reviews: Find the key features, pricing plans, integrations, and alternatives in this unbiased tool review.
What is FreeAgent CRM?
FreeAgent is an advanced enterprise-grade and customizable CRM software. The platform allows you to create a competitive roadmap that will help you get an edge over your competitors.
Gain complete visibility into your business without having to hire a sales consultant or an administrator. The tool is packed with the best-in-class features that improve sales outcomes for your business. The automated sales processes make it easier to follow up with leads.
Besides, FreeAgent grows with your business to strengthen your understanding of post-sales customer work.
All in all, FreeAgent is a well-rounded CRM software that optimizes your sales and marketing efforts while improving team collaboration.
Vendor Information
- Company: FreeAgent Networks
- Website: https://freeagentcrm.com/
- Founded in 2016
- Country of origin: United States of America
FreeAgent CRM Key Features
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Work Management
Optimize your business processes by minimizing administrative work Users will receive instant notifications when important events take place. Score your leads, opportunities, and accounts to find opportunities with AI-driven insights. Stay on top of your lead activity and customize how you view the same.
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Task Management
You can create, assign, track, prioritize, and complete all types of tasks. Use @mentions to tag different team members to provide your feedback. Upload different attachments to activity timelines, schedule different tasks, You can also categorize tasks and use the activity timeline search feature to look for different tasks.
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Customization
Customize the tool to ensure that it fits your business perfectly. Create custom applications, forms, form fields, icons, and more. Right from the color scheme to the design of different menus, you can customize everything according to your requirements.
Admins can also customize every application’s ‘All’ View which shows you different items the way you want them to be displayed.
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Process Management
You can standardize and optimize the different processes within your business. Create customized workflow stages, workflows, and manage approvals of all workflows in one place.
Set roles according to condition-based form rules to identify which parts can be viewed, edited, and mandatory.
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Automation
Wave goodbye to repetitive and recurring activities and enhance your efficiency. Use custom conditions to assign work to different teams, deliver automated emails to the right contact at the right time, and also create conditions-based automations.
FreeAgent CRM Features Overview
- AB Testing
- Alerts
- Batch communications
- Calendar management
- Call management
- Channel management
- Collaboration tools
- Contact management
- Content delivery
- Customer database
- Customizable reports
- Data management
- Data integration
- Drip campaigns
- Expense tracking
- Goal management
- Lead management
- Marketing automation
- Performance management
- Pipeline management
- Proposal generation
- Sales forecasting
- Task management
- Territory management
- Volunteer management
- Segmentation
- Third-party integrations
FreeAgent CRM Pricing
FreeAgent CRM pricing plans vary from module to module. Check out the prices of different modules below.
Sales and Marketing
- Contact management: $35 per user/month
- B2B sales: $75 per user/month
- B2B full funnel sales: $100 per user/month
Customer Service
- Help desk: $50 per user/month
- B2B customer service: $75 per user/month
Project Management
- Project management: $25 per user/month
- Agile PPM: $50 per user/month
IT Management
- IT management: $75 per user/month
FreeAgent CRM Pros and Cons
- The dashboards are amazing and provide data pertaining to all the key metrics.
- The vendor keeps track of user suggestions and implements new features consistently to improve the product.
- Customer support and training make it easier to understand how the tool functions
- The platform is intuitive, easy to navigate, and makes it extremely easy to track your sales and marketing pipeline.
- The support team responds to escalations in a timely manner.
- The visualization and charting features need to be improved
- Some users have complained about the email fonts. However, the vendor has rolled out new updates to fix the problem.
- Users have to feed user information in different areas of the tool.
- The mobile applications are not as easy to use as the desktop version.
FreeAgent CRM Integrations
- Zapier
- Office 365
- Mailchimp
- Gmail
- Zoom
FreeAgent CRM Specifications
Free Trial – Yes
Free Version – No
Deployment
- Cloud, SaaS, Web-based
Devices supported
- Windows
- Mac
- Android
- iPhone/iPad
Training
- In-person
- Live online
- Webinars
- Documentation
- Videos
FreeAgent CRM pricing plans
Sales and Marketing
- Contact management: $35 per user/month
- B2B sales: $75 per user/month
- B2B full-funnel sales: $100 per user/month
Customer Service
- Help desk: $50 per user/month
- B2B customer service: $75 per user/month
Project Management
- Project management: $25 per user/month
- Agile PPM: $50 per user/month
IT Management
- IT management: $75 per user/month
Typical customers
- Small businesses
- Medium-sized businesses
- Large businesses
Languages supported
- English
FreeAgent CRM support
- Knowledge base
- Phone support
- Chat
FreeAgent CRM Alternatives
- Salesforce Essentials
- Accelo
- Vtiger CRM
- HarmonyPSA
- Salesforce Sales Cloud
- Zendesk Sell
- Zoho CRM
- Pipeliner CRM
- Creatio CRM
- GreenRope
- SalesOutlook CRM
- Insightly
- EngageBay
- Marketing360
- SalesNexus
- Oliverlist
- Teknovate CRM
- Kartra
- Bigin
- PandaDoc
- Salesforce Marketing Cloud
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