Freshdesk Messaging

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Freshdesk Messaging Review: Read this unbiased Freshdesk Messaging review to learn more about its key features, pricing plans, integrations, and more. 

What is Freshdesk Messaging (formerly Freshchat)?

Freshdesk Messaging is a cloud-based customer service platform. It enables companies to stay connected with their customers across multiple channels. Besides, the tool allows users to get in touch with a company’s support team and get answers to their queries in just a few seconds. 

The tool is loaded with a range of exciting features that pave the way for seamless customer service. Besides, the tool allows companies to offer the best customer experience with AI-powered bots. 

All in all, Freshdesk Messaging is a central hub for all your messaging communication across different platforms. All in all, the tool is a perfect solution to reduce the costs involved in providing satisfactory customer service and support.

Vendor Information

Freshdesk Messaging Key Features

  • Messaging channels

Businesses can interact with customers on a channel that they are comfortable using. Besides, the unified inbox across chats, email, call, and messenger applications allows companies to respond to customer queries efficiently. 

Companies can also automate recurring queries with the help of chatbots. This saves considerable time and resources and most importantly, makes the entire process more streamlined. 

  • Chatbots

The chatbots play an important role in providing answers to the most frequently asked questions from customers. These AI-powered chatbots are a perfect solution for answering customer queries around the clock.

  • Campaigns

Companies can create and send personalized messages to their potential customers to grow their business. Deliver messages that are relevant to your target audience to prompt desired responses and actions. 

  • Team inbox

Use a single inbox to access customer intel and 3rd party applications to respond to incoming text messages. 

  • Customer intel

Get accurate intel on who your customers are, what they like, how they interact with your website, and more. This information allows you to have conversations that resonate with your customers. 

  • Dashboard

Gain a complete understanding of your team’s performance and identify areas where they can improve. The visual representation of your team’s performance makes it easier to understand the overall health of all your customer interactions. 

Freshdesk Messaging Features Overview

  • Geotargeting
  • Collaboration tools
  • Canned responses
  • Customizable branding
  • Employee activity monitoring
  • Remote support
  • Remote access
  • Offline form
  • Live chat
  • Task management
  • Third-party integrations
  • Time zone tracking
  • Website visitor tracking
  • Transfer/routing

Freshdesk Messaging Pricing

Freshdesk Messaging pricing plans are mentioned below. A free trial is available for all plans.


Price: $0


  • 100 agents
  • Chatbots
  • Groups
  • Conversation labels
  • Bulk actions
  • WordPress
  • Shopify
  • Inbox views


Price: $15 per user/month


  • Assignment rules
  • Private notes
  • User segmentation
  • Priority inbox
  • Offline experience
  • Basic dashboard
  • FAQs


Price: $49 per user/month


  • Auto-resolve
  • IntelliAssign
  • Live translate
  • Advanced dashboard
  • Advanced automation
  • Roles and permissions
  • Business hours


Price: $65 per user/month


  • Allowed IPs
  • Allowed Domains
  • User authentication
  • 400K MUV/agent

Freshdesk Messaging Pros and Cons

  • The platform’s user interface is very intuitive and clean.
  • Users can efficiently manage all their chat conversations from a single place on their desktop or a mobile device. 
  • Freshdesk Messaging is very easy to set up and comes with multiple customizable features. 
  • The tool’s API is very well documented, enabling users to easily create custom codes. 
  • The dashboard is very easy to understand and provides a clear picture of the key metrics. 

  • The paid version is a bit expensive for the features on offer. 
  • At times, the bots are laggy and not responsive. 
  • Limited third-party application integrations. 
  • The notifications are not up to the mark. 
  • Some widgets randomly disappear while performing critical tasks. 

Freshdesk Messaging Integrations

Freshdesk Messaging Specifications

Free Trial – Yes

Free Version – Yes


  • Cloud, SaaS, web-based

Devices supported

  • Windows
  • Mac
  • Android
  • iPhone/iPad


  • Live online
  • Documentation

Freshdesk Messaging pricing plans

  • Free: $0 per user/month
  • Growth: $15 per user/month
  • Pro: $45 per user/month
  • Enterprise: $65 per user/month

Typical customers

  • Small businesses
  • Medium-sized businesses
  • Large businesses

Languages supported

  • English
  • German
  • Dutch
  • French
  • Swedish
  • Spanish
  • Russian
  • Polish
  • Turkish
  • Portuguese
  • Japanese
  • Korean
  • Chinese
  • Thai

Freshdesk Messaging support

  • Email
  • FAQs
  • Knowledge base
  • Phone support
  • 24/7 (live rep)

Freshdesk Messaging Alternatives

  • Vision Helpdesk
  • HappyFox Chat
  • Froged
  • HubSpot Service Hub
  • EngageBay
  • Smartsupp
  • Tidio
  • Zendesk
  • Salesforce Service Cloud
  • SnapEngage
  • LiveAgent
  • Acquire
  • LiveChat
  • Userlike
  • ProProfs Chat
  • Intercom
  • Drift
  • LiveChat
  • Crisp

We hope you liked reading this Freshdesk Messaging review. Tell us about your favorite features and share your thoughts on the tool by leaving a comment. 

Free Trial
Supported Devices
Cloud Hosted
Cloud, SaaS, Web
Mobile – Android Native
Mobile – iOS Native
On Premise
Open API
Language Support
Pricing Model
Monthly payment
Annual Subscription
In Person
Live Online
Customer Types
Small Business
Large Corporations
Medium Business
24/7 (Live Rep)
Knowledge Base
Phone support
Chat support
Email Marketing
Landing Pages
Marketing Automation
Workflow builder
8.5 Total Score

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Karandeep V

Karandeep V

Karandeep was born in Pune, Maharashtra, an upcoming metropolitan city in the Western region of India. While most members of his family are engineers, he had different ideas. He was more inclined toward exploring the non-technical aspects of a business, which is why he studied Bachelors of Business Administration at Symbiosis International University, Pune.  Having said that, his love for new and upcoming technologies remained intact, which is why he has written extensively about technology throughout his career. After a brief stint with a gaming company at the beginning of his career, he discovered that his love for writing was not temporary.  Being a tech geek, he always liked installing and playing around with new applications on his mobile devices and the home desktop. He was fascinated by how technology can simplify even the most mundane and complex tasks with just a few commands. He keeps a close eye on how businesses use different tools to streamline their operations to boost productivity and efficiency. At ToolsMetric, he writes product reviews that cover the main features and specifications of different enterprise applications. The sheer amount of innovation and hard work that goes into building these tech solutions is one of the reasons why Karandeep loves reviewing these tools. Besides product reviews, he also writes interesting news articles and blogs that track the latest developments in the tech industry.  When he is not writing, you can find him rooted to his seat playing video games, watching movies, or supporting his favorite football team. Since his childhood, he has always loved to travel and explore new places. Traveling is a major part of his life due to a myriad of reasons such as experiencing new cultures, food, and traditions. His other hobbies include playing football, cooking, and running.  You can find him on LinkedIn here.

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