Freshdesk Messaging Review: Read this unbiased Freshdesk Messaging review to learn more about its key features, pricing plans, integrations, and more.
What is Freshdesk Messaging (formerly Freshchat)?
Freshdesk Messaging is a cloud-based customer service platform. It enables companies to stay connected with their customers across multiple channels. Besides, the tool allows users to get in touch with a company’s support team and get answers to their queries in just a few seconds.
The tool is loaded with a range of exciting features that pave the way for seamless customer service. Besides, the tool allows companies to offer the best customer experience with AI-powered bots.
All in all, Freshdesk Messaging is a central hub for all your messaging communication across different platforms. All in all, the tool is a perfect solution to reduce the costs involved in providing satisfactory customer service and support.
- Company: Freshworks Inc.
- Website: https://www.freshworks.com/
- Founded in 2011
- Country of origin: United States of America
Freshdesk Messaging Key Features
Businesses can interact with customers on a channel that they are comfortable using. Besides, the unified inbox across chats, email, call, and messenger applications allows companies to respond to customer queries efficiently.
Companies can also automate recurring queries with the help of chatbots. This saves considerable time and resources and most importantly, makes the entire process more streamlined.
The chatbots play an important role in providing answers to the most frequently asked questions from customers. These AI-powered chatbots are a perfect solution for answering customer queries around the clock.
Companies can create and send personalized messages to their potential customers to grow their business. Deliver messages that are relevant to your target audience to prompt desired responses and actions.
Use a single inbox to access customer intel and 3rd party applications to respond to incoming text messages.
Get accurate intel on who your customers are, what they like, how they interact with your website, and more. This information allows you to have conversations that resonate with your customers.
Gain a complete understanding of your team’s performance and identify areas where they can improve. The visual representation of your team’s performance makes it easier to understand the overall health of all your customer interactions.
Freshdesk Messaging Features Overview
- Collaboration tools
- Canned responses
- Customizable branding
- Employee activity monitoring
- Remote support
- Remote access
- Offline form
- Live chat
- Task management
- Third-party integrations
- Time zone tracking
- Website visitor tracking
Freshdesk Messaging Pricing
Freshdesk Messaging pricing plans are mentioned below. A free trial is available for all plans.
- 100 agents
- Conversation labels
- Bulk actions
- Inbox views
Price: $15 per user/month
- Assignment rules
- Private notes
- User segmentation
- Priority inbox
- Offline experience
- Basic dashboard
Price: $49 per user/month
- Live translate
- Advanced dashboard
- Advanced automation
- Roles and permissions
- Business hours
Price: $65 per user/month
- Allowed IPs
- Allowed Domains
- User authentication
- 400K MUV/agent
Freshdesk Messaging Pros and Cons
- The platform’s user interface is very intuitive and clean.
- Users can efficiently manage all their chat conversations from a single place on their desktop or a mobile device.
- Freshdesk Messaging is very easy to set up and comes with multiple customizable features.
- The tool’s API is very well documented, enabling users to easily create custom codes.
- The dashboard is very easy to understand and provides a clear picture of the key metrics.
- The paid version is a bit expensive for the features on offer.
- At times, the bots are laggy and not responsive.
- Limited third-party application integrations.
- The notifications are not up to the mark.
- Some widgets randomly disappear while performing critical tasks.
Freshdesk Messaging Integrations
- HubSpot CRM
- Salesforce App
- Upscope Screenshots
- WhatsApp Insights
- Highrise CRM
- Constant Contact
Freshdesk Messaging Specifications
Free Trial – Yes
Free Version – Yes
- Cloud, SaaS, web-based
- Live online
Freshdesk Messaging pricing plans
- Free: $0 per user/month
- Growth: $15 per user/month
- Pro: $45 per user/month
- Enterprise: $65 per user/month
- Small businesses
- Medium-sized businesses
- Large businesses
Freshdesk Messaging support
- Knowledge base
- Phone support
- 24/7 (live rep)
Freshdesk Messaging Alternatives
- Vision Helpdesk
- HappyFox Chat
- HubSpot Service Hub
- Salesforce Service Cloud
- ProProfs Chat
We hope you liked reading this Freshdesk Messaging review. Tell us about your favorite features and share your thoughts on the tool by leaving a comment.