Karandeep V
Service Bell Review: Read this Service Bell review to learn more about its key features, pricing plans, integrations, and other specifications.
What is Service Bell?
ServiceBell is everything you need to get closer and understand your customers. It is a cloud-based tool that allows you to win more customers by offering the best customer support via user monitoring, screen takeover, and video chat.
The platform allows you to provide the best in-person customer support digitally. You can see what your customers are browsing in real-time. Gain insightful data into customers’ purchasing journeys and get notified when your customers are browsing through high-value pages.
Never miss out on new opportunities, customers, and make do everything it takes to grow your business with Service Bell.
Vendor Information
- Company: ServiceBell
- Website: https://www.servicebell.com/
- Country of origin: United States of America
ServiceBell Key Features
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Intercom video chat
Make the most of Intercom’s video calling abilities to provide the best online customer service to your customers. It is extremely easy to set up and no CC is required.
Connect with your customers on video and do more than just talk to them on chat. Integrate ServiceBell to Intercom via the app store with just a click.
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Meetings with Calendly
ServiceBell integrates with Calendly so your customers can schedule calls with you or their team seamlessly.
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ClearBit reveal
ClearBit easily integrates with ServiceBell to give you alerts if and when high-value customers interact with your website.
ServiceBell Features Overview
- Pagespeed optimized
- CCPA and GDPR compliant
- Team performance metrics
- Real-time analytics
- Replay video chat sessions on demand
- Customer interactions
- Browser compatibility
- Accelerated sales
- Customer retention
- Train and onboard faster
- Customer buying process
- Video chat
ServiceBell Pricing
The vendor offers flexible pricing plans to customers who are looking to improve their customer service experience.
Check out the ServiceBell pricing plans below:
Starter
Price: Free
Features:
- 10 session takeovers
- 10 proactive calls
- 10 reactive calls
- 20 active visitors
Revenue Teams
Price: $1,000 per month
Features:
- Unlimited session takeovers
- Unlimited proactive calls
- Unlimited reactive calls
- 100 active visitors
Customer Success Teams
Price: $500 per month
Features:
- 25 active visitors
- Unlimited session takeovers
- 25 proactive calls per month
- 250 reactive calls per month
Product Teams
Price: $2,500 per month
Features:
- Unlimited reactive calls
- Unlimited proactive calls
- Unlimited session takeovers
- 1000+ active visitors
ServiceBell Pros and Cons
- Short learning curve
- The application makes it extremely easy to connect with customers and provide a spotless customer experience
- Excellent customer service
- High pricing
- Lack of enough online material to learn how the tool works
- The application is glitchy and that needs to be fixed
ServiceBell Integrations
ServiceBell Specifications
Free Trial – Yes
Free Version – Yes
Deployment
- Cloud, SaaS, Web-based
Devices supported
- Windows
- Mac
- Android
- iPhone/iPad
- Web-based
Training
- Documentation
- Live online
ServiceBell pricing plans
- Starter: Free
- Revenue Teams: $1,000 per month
- Customer Success Teams: $500 per month
- Product Teams: $2,500 per month
Typical customers
- Small businesses
- Medium businesses
- Large-businesses
Languages supported
- English
ServiceBell support
- Chat
- Phone support
ServiceBell Alternatives
- Zendesk
- Sprout Social
- Hootsuite
- Slack
- SurveyMonkey
- Mailchimp
- Freshdesk
- Live Agent
- Apply Business Chat
- Boss Solutions Suite
- Recurly
- Jira Service Desk
- EZOfficeInventory
- Boss Solutions Suite
Did you like reading this ServiceBell review? Do you use this tool? Tell us about your experience while using ServiceBell and what can be improved.
