ServiceBell

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Service Bell Review: Read this Service Bell review to learn more about its key features, pricing plans, integrations, and other specifications.


What is Service Bell?

ServiceBell is everything you need to get closer and understand your customers. It is a cloud-based tool that allows you to win more customers by offering the best customer support via user monitoring, screen takeover, and video chat. 

The platform allows you to provide the best in-person customer support digitally. You can see what your customers are browsing in real-time. Gain insightful data into customers’ purchasing journeys and get notified when your customers are browsing through high-value pages.

Never miss out on new opportunities, customers, and make do everything it takes to grow your business with Service Bell. 


Vendor Information


ServiceBell Key Features

  • Intercom video chat

Make the most of Intercom’s video calling abilities to provide the best online customer service to your customers. It is extremely easy to set up and no CC is required. 

Connect with your customers on video and do more than just talk to them on chat. Integrate ServiceBell to Intercom via the app store with just a click. 

  • Meetings with Calendly

ServiceBell integrates with Calendly so your customers can schedule calls with you or their team seamlessly. 

  • ClearBit reveal

ClearBit easily integrates with ServiceBell to give you alerts if and when high-value customers interact with your website. 


ServiceBell Features Overview

  • Pagespeed optimized
  • CCPA and GDPR compliant
  • Team performance metrics
  • Real-time analytics
  • Replay video chat sessions on demand
  • Customer interactions
  • Browser compatibility
  • Accelerated sales
  • Customer retention
  • Train and onboard faster
  • Customer buying process
  • Video chat

ServiceBell Pricing

The vendor offers flexible pricing plans to customers who are looking to improve their customer service experience.

Check out the ServiceBell pricing plans below:

Starter

Price: Free

Features:

  • 10 session takeovers
  • 10 proactive calls
  • 10 reactive calls
  • 20 active visitors

Revenue Teams

Price: $1,000 per month

Features:

  • Unlimited session takeovers
  • Unlimited proactive calls
  • Unlimited reactive calls
  • 100 active visitors

Customer Success Teams

Price: $500 per month

Features:

  • 25 active visitors
  • Unlimited session takeovers
  • 25 proactive calls per month
  • 250 reactive calls per month

Product Teams

Price: $2,500 per month

Features:

  • Unlimited reactive calls
  • Unlimited proactive calls
  • Unlimited session takeovers
  • 1000+ active visitors

ServiceBell Pros and Cons



PROS:
  • Short learning curve
  • The application makes it extremely easy to connect with customers and provide a spotless customer experience
  • Excellent customer service

CONS:
  • High pricing
  • Lack of enough online material to learn how the tool works
  • The application is glitchy and that needs to be fixed



ServiceBell Integrations


ServiceBell Specifications

Free Trial – Yes

Free Version – Yes

Deployment

  • Cloud, SaaS, Web-based

Devices supported

  • Windows
  • Mac
  • Android
  • iPhone/iPad
  • Web-based

Training

  • Documentation
  • Live online

ServiceBell pricing plans

  • Starter: Free
  • Revenue Teams: $1,000 per month
  • Customer Success Teams: $500 per month
  • Product Teams: $2,500 per month

Typical customers

  • Small businesses
  • Medium businesses
  • Large-businesses

Languages supported

  • English

ServiceBell support

  • Chat
  • Email
  • Phone support

ServiceBell Alternatives

  • Zendesk
  • Sprout Social
  • Hootsuite
  • Slack
  • SurveyMonkey
  • Mailchimp
  • Freshdesk
  • Live Agent
  • Apply Business Chat
  • Boss Solutions Suite
  • Recurly
  • Jira Service Desk
  • EZOfficeInventory
  • Boss Solutions Suite

Did you like reading this ServiceBell review? Do you use this tool? Tell us about your experience while using ServiceBell and what can be improved.


 

Free Trial
Supported Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Deployment
Cloud Hosted
Cloud, SaaS, Web
Mobile – Android Native
Mobile – iOS Native
On Premise
Open API
Language Support
English
Hindi
Spanish
French
Russian
Italian
Dutch
Danish
Polish
Turkish
Swedish
Pricing Model
Monthly payment
Annual Subscription
Quote-based
Training
Documentation
Webinars
In Person
Live Online
Customer Types
Small Business
Large Corporations
Freelancers
Medium Business
Support
24/7 (Live Rep)
Email
FAQs
Knowledge Base
Phone support
Chat support
Features
Email Marketing
Landing Pages
Marketing Automation
Webinars
CRM
Autoresponders
Automation
Workflow builder
Customizations
Integration
Integration
7.9 Total Score

Design
8
Usability
8
Support
8.5
Price
7
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Karandeep V

Karandeep was born in Pune, Maharashtra, an upcoming metropolitan city in the Western region of India. While most members of his family are engineers, he had different ideas. He was more inclined toward exploring the non-technical aspects of a business, which is why he studied Bachelors of Business Administration at Symbiosis International University, Pune.  Having said that, his love for new and upcoming technologies remained intact, which is why he has written extensively about technology throughout his career. After a brief stint with a gaming company at the beginning of his career, he discovered that his love for writing was not temporary.  Being a tech geek, he always liked installing and playing around with new applications on his mobile devices and the home desktop. He was fascinated by how technology can simplify even the most mundane and complex tasks with just a few commands. He keeps a close eye on how businesses use different tools to streamline their operations to boost productivity and efficiency.  At ToolsMetric, he writes product reviews that cover the main features and specifications of different enterprise applications. The sheer amount of innovation and hard work that goes into building these tech solutions is one of the reasons why Karandeep loves reviewing these tools. Besides product reviews, he also writes interesting news articles and blogs that track the latest developments in the tech industry.  When he is not writing, you can find him rooted to his seat playing video games, watching movies, or supporting his favorite football team. Since his childhood, he has always loved to travel and explore new places. Traveling is a major part of his life due to a myriad of reasons such as experiencing new cultures, food, and traditions. His other hobbies include playing football, cooking, and running.  You can find him on LinkedIn here.

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