SurveySparrow

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SurveySparrow Review: Read this unbiased and detailed SurveySparrow review to learn more about its key features, pricing plans, integrations, and specifications.


What is SurveySparrow?

SurveySparrow is a feedback management system that allows users to create and distribute surveys to their employees or students. You can evaluate the pulse of your employees and customers with the help of these surveys. 

The platform enables you to create and distribute surveys that are authentic and prompt genuine feedback from respondents. 

These surveys allow stakeholders to create an inviting working environment that is vital for employee growth, productivity, and collaboration. These surveys allow companies to identify how they can improve their operating structure and ensure optimum employee satisfaction. 


Vendor Information


SurveySparrow Key Features

  • Executive dashboard

The dashboard reporting allows you to track important business metrics and chalk out Journey chats. Create high-level personalized dashboards with data that is easy to understand. 

  • Customer journey map

Do not stop analyzing the performance of your important business initiatives and customer metrics with a clear visual graph. 

The Journey Map enables users to spot connections and also optimize customer journeys. 

  • Surveys

Create the most engaging surveys that have 40% more response rates. Create the entire survey process to build, integrate, and share the results. All in all, you can create a seamless survey experience for your respondents. 

  • Insights

You can craft the most insightful reports that are loaded with smart filters. The real-time secure data capture the data as soon as your respondents hit the ‘Submit’ button. Sort all your responses based on different questions, answers, and degrees of completion. 

  • Case management

Case management allows you to raise, organize, prioritize, and resolve tickets. You can make sure that all your responses are accounted for. 

  • Audience management

Users can organize, bifurcate, and manage their audiences under a single account. The custom fields allow them to create sections related to contacts such as their age, job title, and more. 


SurveySparrow Features Overview

  • Anonymous feedback
  • Dashboard
  • Benchmarking
  • Data analytics tools
  • Email marketing
  • Mobile survey
  • Feedback management
  • Multi-channel distribution
  • Negative feedback management
  • NPS of customers
  • NPS of employees
  • Offline response collection
  • Panel management
  • Question branching
  • Rater selection
  • Reporting
  • Skip logic

SurveySparrow Pricing

Check out all the SurveySparrow pricing plans below. Choose the best option for the best experience. 

The prices for the Personal and Business plans are given below. 

Personal

Free

Price: $0 per month

Features:

  • 100 responses per month
  • Three active survey projects
  • Workspaces
  • Self notifications
  • Embedded survey

Basic

Price: $19 per month

Features:

  • 1 user included
  • Skip logic
  • Scoring
  • Unlimited questions
  • Schedule close date

Premium

Price: $29 per month

Features:

  • 2,000 responses per month
  • Case management
  • Unlimited contacts
  • SMS share
  • File upload

Business

Business

Price: $99 per month

Features:

  • 10,000 responses per month
  • 2 users included
  • Case management
  • Sentiment analysis
  • Smart contact list

Enterprise

Price: $499 per month

Features:

  • 10 users included
  • SMTP relay
  • Unlimited contacts
  • Executive dashboard
  • User management

Elite

Price: Custom pricing


SurveySparrow Pros and Cons



PROS:
  • Users can easily create surveys from the pre-built templates. 
  • Very low learning curve.
  • The chat-based survey and the SMS text capabilities work really well. 
  • The platform is extremely flexible and very affordable. 
  • The number of add-ons available is really impressive. 

CONS:
  • Very few customization options. 
  • The drag-on-drop question box is a bit buggy. 
  • They need to work on their customer service
  • The chat theme does not allow multiple rows.
  • The application is not mobile-friendly.



SurveySparrow Integrations


Survey Sparrow Specifications

Free Trial – Yes

Free Version – Yes

Deployment

  • Cloud, SaaS, Web-based

Devices supported

  • Windows
  • Mac
  • Android
  • Mac
  • iPhone/iPad
  • Web-based

Training

  • In-person
  • Live online
  • Webinars
  • Documentation
  • Videos

SurveySparrow pricing

Personal

  • Free: $0 per month
  • Basic: $19 per month
  • Premium: $29 per month

Business

  • Business: $99 per month
  • Enterprise: $499 per month
  • Elite: Custom pricing

Typical customers

  • Small businesses
  • Medium businesses
  • Large-businesses

Languages supported

  • English
  • German
  • Spanish
  • French

SurveySparrow support

  • Email
  • FAQs
  • Knowledge base
  • Phone support
  • 24/7 (live rep)
  • Chat

SurveySparrow Alternatives

  • Zonka Feedback
  • AskNicely
  • SurveyMonkey
  • Qualtrics Customer XM
  • Listen360
  • SurveyLegend
  • Alchemer
  • Startquestion
  • Qualaroo
  • Customer thermometer
  • CheckMarket
  • Simplesat
  • Survicate
  • Medallia Experience Cloud
  • UniFocus
  • TypeForm

Did you like reading this SurveySparrow review? Drop your comments below and tell us about your experience while using the tool. 


 

 

Free Trial
Supported Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Deployment
Cloud Hosted
Cloud, SaaS, Web
Mobile – Android Native
Mobile – iOS Native
On Premise
Open API
Language Support
English
Hindi
Spanish
French
Russian
Italian
Dutch
Danish
Polish
Turkish
Swedish
Pricing Model
Monthly payment
Annual Subscription
Quote-based
Training
Documentation
Webinars
In Person
Live Online
Customer Types
Small Business
Large Corporations
Freelancers
Medium Business
Support
24/7 (Live Rep)
Email
FAQs
Knowledge Base
Phone support
Chat support
Features
Email Marketing
Landing Pages
Marketing Automation
Webinars
CRM
Autoresponders
Automation
Workflow builder
Customizations
Integration
Integration

Karandeep V

Karandeep was born in Pune, Maharashtra, an upcoming metropolitan city in the Western region of India. While most members of his family are engineers, he had different ideas. He was more inclined toward exploring the non-technical aspects of a business, which is why he studied Bachelors of Business Administration at Symbiosis International University, Pune. 

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