Karandeep V
SurveySparrow Review: Read this unbiased and detailed SurveySparrow review to learn more about its key features, pricing plans, integrations, and specifications.
What is SurveySparrow?
SurveySparrow is a feedback management system that allows users to create and distribute surveys to their employees or students. You can evaluate the pulse of your employees and customers with the help of these surveys.
The platform enables you to create and distribute surveys that are authentic and prompt genuine feedback from respondents.
These surveys allow stakeholders to create an inviting working environment that is vital for employee growth, productivity, and collaboration. These surveys allow companies to identify how they can improve their operating structure and ensure optimum employee satisfaction.
Vendor Information
- Company: SurveySparrow
- Website: https://surveysparrow.com/
- Founded in 2017
- Country of origin: United States of America
SurveySparrow Key Features
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Executive dashboard
The dashboard reporting allows you to track important business metrics and chalk out Journey chats. Create high-level personalized dashboards with data that is easy to understand.
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Customer journey map
Do not stop analyzing the performance of your important business initiatives and customer metrics with a clear visual graph.
The Journey Map enables users to spot connections and also optimize customer journeys.
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Surveys
Create the most engaging surveys that have 40% more response rates. Create the entire survey process to build, integrate, and share the results. All in all, you can create a seamless survey experience for your respondents.
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Insights
You can craft the most insightful reports that are loaded with smart filters. The real-time secure data capture the data as soon as your respondents hit the ‘Submit’ button. Sort all your responses based on different questions, answers, and degrees of completion.
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Case management
Case management allows you to raise, organize, prioritize, and resolve tickets. You can make sure that all your responses are accounted for.
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Audience management
Users can organize, bifurcate, and manage their audiences under a single account. The custom fields allow them to create sections related to contacts such as their age, job title, and more.
SurveySparrow Features Overview
- Anonymous feedback
- Dashboard
- Benchmarking
- Data analytics tools
- Email marketing
- Mobile survey
- Feedback management
- Multi-channel distribution
- Negative feedback management
- NPS of customers
- NPS of employees
- Offline response collection
- Panel management
- Question branching
- Rater selection
- Reporting
- Skip logic
SurveySparrow Pricing
Check out all the SurveySparrow pricing plans below. Choose the best option for the best experience.
The prices for the Personal and Business plans are given below.
Personal
Free
Price: $0 per month
Features:
- 100 responses per month
- Three active survey projects
- Workspaces
- Self notifications
- Embedded survey
Basic
Price: $19 per month
Features:
- 1 user included
- Skip logic
- Scoring
- Unlimited questions
- Schedule close date
Premium
Price: $29 per month
Features:
- 2,000 responses per month
- Case management
- Unlimited contacts
- SMS share
- File upload
Business
Business
Price: $99 per month
Features:
- 10,000 responses per month
- 2 users included
- Case management
- Sentiment analysis
- Smart contact list
Enterprise
Price: $499 per month
Features:
- 10 users included
- SMTP relay
- Unlimited contacts
- Executive dashboard
- User management
Elite
Price: Custom pricing
SurveySparrow Pros and Cons
- Users can easily create surveys from the pre-built templates.
- Very low learning curve.
- The chat-based survey and the SMS text capabilities work really well.
- The platform is extremely flexible and very affordable.
- The number of add-ons available is really impressive.
- Very few customization options.
- The drag-on-drop question box is a bit buggy.
- They need to work on their customer service
- The chat theme does not allow multiple rows.
- The application is not mobile-friendly.
SurveySparrow Integrations
- Stripe
- Facebook Pixel
- Salesforce
- HubSpot
- Slack
- MailChimp
- Zapier
- Google Sheets
- Intercom
- Rybbon
- Google Analytics
- AWeber
Survey Sparrow Specifications
Free Trial – Yes
Free Version – Yes
Deployment
- Cloud, SaaS, Web-based
Devices supported
- Windows
- Mac
- Android
- Mac
- iPhone/iPad
- Web-based
Training
- In-person
- Live online
- Webinars
- Documentation
- Videos
SurveySparrow pricing
Personal
- Free: $0 per month
- Basic: $19 per month
- Premium: $29 per month
Business
- Business: $99 per month
- Enterprise: $499 per month
- Elite: Custom pricing
Typical customers
- Small businesses
- Medium businesses
- Large-businesses
Languages supported
- English
- German
- Spanish
- French
SurveySparrow support
- FAQs
- Knowledge base
- Phone support
- 24/7 (live rep)
- Chat
SurveySparrow Alternatives
- Zonka Feedback
- AskNicely
- SurveyMonkey
- Qualtrics Customer XM
- Listen360
- SurveyLegend
- Alchemer
- Startquestion
- Qualaroo
- Customer thermometer
- CheckMarket
- Simplesat
- Survicate
- Medallia Experience Cloud
- UniFocus
- TypeForm
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