Helppier

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Helppier Review: Learn more about Helppier’s features, pricing, integrations, and specifications by reading this review. 

What is Helppier?

Helppier started off as a platform that was developed to enhance customer experience. Since its inception, Helppier has evolved into a fully integrated user experience (UX) tool that offers a wide range of amazing features for web applications and websites.
It also provides highly engaging and well-designed tutorials along with an array of customization options and in-app templates to boost engagement with your users. 
The platform can be used to create highly interactive on-page support content, onboarding messages, and user guides without any coding experience. 
Apart from creating step-by-step guidance and tutorials for users, you can also track user behavior, create on-product messages, and receive relevant feedback.


Vendor Details


Helppier Key Features

  • User messages and guides

This module enables users to create and deliver some of the most interactive and engaging in-app messages. Besides, you can also craft appealing video tours to boost interaction with your online users. 
You can create step-by-step product tours and tutorials without any hiccups. 

  • Templates

Users have a garland of templates and customization tools to choose from. You can use these templates to develop interactive user guides and messages that are in line with your website’s theme and design. 
Make use of different color schemes and find different ways to boost engagement with your online users. 

  • User engagement

The user engagement module allows you to create guides for first-time users who have landed on your website or web application. 
You can create different types of guides for different customers (active users, admin, first-time users, etc).

  • Tutorial actions

These features enable you to personalize your tutorials and make them more interactive. 
The various tutorial actions ensure that your guides are not static. 

  • Tracking

After you create guides, the journey does not end there. You should also track the performance of each guide you have created. 
The tracking features provide insights into how users engage with your guides and tutorials. You can identify which guides are more in demand and adjust your overall approach accordingly. 


Helppier Features Overview

  • Content management
  • Full-text search
  • Self-service portal
  • Knowledge management
  • Cataloging
  • Reporting
  • Templates
  • Product management
  • Video tutorials
  • Tutorial actions
  • User engagement
  • Onboarding messages
  • Customer engagement

Helppier Pricing

The pricing depends on the number of users you have per month. 
You can either pay monthly or annually. 
The prices mentioned below are for 1,000 users per month. You can visit the vendor’s website to find more about pricing information. 

Standard

Price: $39 per month
Includes:

  • Up to 1.000 MAUS
  • Unlimited guides and steps
  • 5 admin users
  • 65 languages
  • Analytics
  • Integrations
  • Custom themes
  • Email support

Tailor Made

Price: Custom pricing
Includes:

  • Everything in Standard
  • Advanced styling
  • SLA
  • Custom invoice
  • Priority support
  • Phone and Zoom support
  • On-premise hosting

Helppier Pros and Cons



PROS:
  • The platform offers a wide range of advanced customization options in comparison with similar platforms
  • It is very easy to create guided tours and tutorials. Besides, you can also create a tour from a Chrome extension
  • Users can provide context-specific help for all their online website visitors
  • Helppier simplifies creating engaging and beautiful pop-ups
  • It has some unique features such as video export of onboarding flow
  • The tool comes with a Net Promoter Score which allows users to make adjustments according to the feedback they receive

CONS:
  • Although the the aesthetics of message pop-ups are great, they are pretty similar to each other
  • Limited customization options for pop-up boxes
  • Some users have reported that the loading time is slower than their liking
  • The user interface (UI) of the application needs to be improved
  • Contains a lot of bugs 



Helppier Integrations


Helppier Specifications

Free Trial – Yes

Free Version – No

Deployment

  • Cloud, SaaS, web-based

Devices supported

  • Windows
  • Mac
  • Android
  • iPhone/iPad

Training

  • Live online
  • Documentation

Helppier pricing plans

  • Standard: $39 per month (1,000 users)
  • Tailor Made: custom pricing

Typical customers

  • Small businesses
  • Medium businesses
  • Large businesses

Languages supported

  • English
  • Portuguese
  • Spanish
  • German

Support

  • Email
  • FAQs
  • Chat
  • Phone support

Helppier Alternatives

  • Deepser
  • Wix Answers
  • Helpjuice
  • Yext
  • Notion
  • Alloy Navigator
  • Slab
  • Freshservice
  • Spekit
  • FileHold
  • Bloomfire
  • Stack Overflow for Teams
  • Document360
  • Confluence
  • elevio
  • Pendo
  • Intercom
  • ChurnZero
  • Whatfix
  • UserIQ
  • Apty
  • UserGuiding
  • WalkMe

Did we list all the Helppier alternatives? Drop your comments below and tell us how we can improve this Helppier review.



 

Free Trial
Supported Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Deployment
Cloud Hosted
Cloud, SaaS, Web
Mobile – Android Native
Mobile – iOS Native
On Premise
Open API
Language Support
English
Hindi
Spanish
French
Russian
Italian
Dutch
Danish
Polish
Turkish
Swedish
Pricing Model
Monthly payment
Annual Subscription
Quote-based
Training
Documentation
Webinars
In Person
Live Online
Customer Types
Small Business
Large Corporations
Freelancers
Medium Business
Support
24/7 (Live Rep)
Email
FAQs
Knowledge Base
Phone support
Chat support
Features
Email Marketing
Landing Pages
Marketing Automation
Webinars
CRM
Autoresponders
Automation
Workflow builder
Customizations
Integration
Integration
8.6 Total Score

Design
8.5
Usability
9
Support
8.5
Price
8.5
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Karandeep V

Karandeep was born in Pune, Maharashtra, an upcoming metropolitan city in the Western region of India. While most members of his family are engineers, he had different ideas. He was more inclined toward exploring the non-technical aspects of a business, which is why he studied Bachelors of Business Administration at Symbiosis International University, Pune.  Having said that, his love for new and upcoming technologies remained intact, which is why he has written extensively about technology throughout his career. After a brief stint with a gaming company at the beginning of his career, he discovered that his love for writing was not temporary.  Being a tech geek, he always liked installing and playing around with new applications on his mobile devices and the home desktop. He was fascinated by how technology can simplify even the most mundane and complex tasks with just a few commands. He keeps a close eye on how businesses use different tools to streamline their operations to boost productivity and efficiency.  At ToolsMetric, he writes product reviews that cover the main features and specifications of different enterprise applications. The sheer amount of innovation and hard work that goes into building these tech solutions is one of the reasons why Karandeep loves reviewing these tools. Besides product reviews, he also writes interesting news articles and blogs that track the latest developments in the tech industry.  When he is not writing, you can find him rooted to his seat playing video games, watching movies, or supporting his favorite football team. Since his childhood, he has always loved to travel and explore new places. Traveling is a major part of his life due to a myriad of reasons such as experiencing new cultures, food, and traditions. His other hobbies include playing football, cooking, and running.  You can find him on LinkedIn here.

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