CallRail

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CallRail Review: Read this in-depth CallRail review to learn about the tool’s key features, pricing plans, integrations, and more. 


What is CallRail?

CallRail is a call tracking tool that is designed to streamline data-driven marketing operations. It allows users to measure call conversion, keep tabs on their digital marketing campaigns, and more. 

The call recording feature allows users to identify qualified leads and enhance customer service. Besides, you can also annotate and review phone calls without any roadblocks. 


Vendor Details


CallRail Key Features

  • Call Tracking

The call tracking feature allows you to attribute incoming phone calls and texts to all your marketing channels. This enables marketers to measure the performance of their advertising campaigns and also tweak the same along the way if needed. 

  • Attribution

The attribution feature allows you to view every interaction each caller has with your business. You can also get real-time data into your outbound and inbound call activity. 

  • Reporting

Users can consolidate their text, call, and form data to understand their true return on investment. The effectiveness of individuals and the entire team can also be monitored using the reporting and analytics tools. 

  • Call Recording

Record calls automatically for training purposes and document important information. 


CallRail Features Overview

  • Archiving & retention
  • Call recording
  • Call routing
  • Call tagging
  • Caller ID
  • File transfer
  • Keyword tracking
  • Lead distribution
  • Lead qualification
  • Recording 
  • Source tracking

CallRail Pricing

CallRail pricing plans vary depending on your requirements. Find out the pricing of each module below. 

Call tracking

  • Price: Starts at $45 per month

Lead Center

  • Price: Starts at $30 per month

Conversion Intelligence

  • Price: Starts at $50 per month

Form Tracking

  • Price: Starts at $50 per month

CallRail Pros and Cons


PROS:
  • The ease-of-use and SEO-friendliness of the tool make it easy to track calls
  • The dynamic number insertion feature is impressive
  • The tool is extremely robust and ideal for lead attribution for particular channels
  • Customer support is excellent
  • The reporting functionality ensures all the key parameters across different accounts are tracked effectively

CONS:
  • Limited native integrations with reporting solutions
  • Users cannot define the timeframe when two calls from the same number can be deemed as a unique call
  • Some features are buggy
  • Onboarding is not very straightforward
  • Steep learning curve


CallRail Integrations

  • WordPress
  • KISSmetrics
  • Salesforce
  • Google Analytics and AdWords

CallRail Specifications

Free Trial – Yes

Free Version – No

Deployment

  • Cloud, SaaS, Web-based

Devices supported

  • Windows
  • Mac
  • Linux
  • Android
  • iPhone/iPad
  • Web-based

Training

  • Webinars
  • Documentation
  • Videos

Typical customers

  • Small businesses
  • Medium businesses
  • Large businesses

CallRail pricing plans

Call Tracking

  • Price: Starts at $45 per month

Lead Center

  • Price: Starts at $30 per month

Conversion Intelligence

  • Price: Starts at $50 per month

Form Tracking

  • Price: Starts at $50 per month

Languages supported

  • English

CallRail support

  • Email
  • FAQS
  • Knowledge base
  • Phone support
  • Chat

CallRail Alternatives

  • Invoca
  • Convirza
  • Marchex
  • CallTrackingMetrics
  • WhatConverts
  • Ricochet360
  • CallSource
  • Callcap
  • 800response
  • CloudTalk
  • Nimbata
  • ClickPoint
  • 800.com
  • Analytic Call Tracking
  • Board
  • dotnet

Did you like this CallRail review? Do you use CallRail to track calls? Tell us about your experience with the tool below. 


Free Trial
Supported Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Deployment
Cloud Hosted
Cloud, SaaS, Web
Mobile – Android Native
Mobile – iOS Native
On Premise
Open API
Language Support
English
Hindi
Spanish
French
Russian
Italian
Dutch
Danish
Polish
Turkish
Swedish
Pricing Model
Monthly payment
Annual Subscription
Quote-based
Training
Documentation
Webinars
In Person
Live Online
Customer Types
Small Business
Medium Enterprises
Large Corporations
Freelancers
Medium Business
Support
Online
Business Hours
24/7 (Live Rep)
Features
Email Marketing
Landing Pages
Marketing Automation
Webinars
CRM
Autoresponders
Integration
Design
8.5
Usability
8.5
Support
8.5
Price
8.5
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