Karandeep V
HelpCrunch review: Find out why HelpCrunch is one of the most used chat solutions around the world.
Learn more about its key features, pricing plans, and other specifications to find out how this tool can help your business.
What is HelpCrunch?
HelpCrunch is an all-inclusive customer communication tool that allows you to engage with your customers without toggling between multiple tools.
It offers an all-in-one toolset to facilitate sales, marketing, and seamless communication between you and your customers.
The platform provides a customizable live chat solution that can be tailored as per your needs and brand style.
In addition, it also includes an array of tools that empower your workflows such as email marketing, help desk, knowledge base, pop-ups, and more.
The platform displays a larger picture of your customers which enables you to get a better understanding of every user’s activity.
Vendor Details
- Company: HelpCrunch Corporation
- Website: https://helpcrunch.com/
- Founded in 2014
- Country of origin: United States of America
HelpCrunch Key Features
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Live Chat
The live chat feature enables you to communicate with your website visitors and customers instantly. This allows you to boost sales, increase lead conversion, and offer swift customer service.
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Email marketing
Email marketing and communication tools integrated into the platform allow you to have seamless email communication with your customers.
You can craft engaging newsletters, resend chat messages through email, and also automate your email marketing campaigns.
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Knowledge base
The knowledge base tool provides your customers with answers to all their queries and problems.
Your customers can go through the knowledge base and get immediate answers. This is a win-win situation for you and your customers as they get instant answers and you get fewer support requests.
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Auto messages
Users can deliver automated email and chat messages to the right customers at the right time.
The auto-messages feature allows you to engage with users and boost conversions across the entire sales funnel.
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Helpdesk
Helpdesk enables you to combine chat and email support and provide customer service at a faster rate.
You can also keep track of the performance of your team with real-time analytics and live reports.
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Pop-Ups
The pop-ups feature allows you to increase your conversion rate on multiple pages across your website. You can set up relevant messages and pop ups at different locations to increase engagement and educate customers across the funnel.
HelpCrunch Features Overview
- Alerts
- Call center management
- Canned responses
- Appointment management
- Collaboration tools
- Content management
- Customizable branding
- Decision support
- Email management
- Full-text search
- Geotargeting
- Live chat
- Offline form
- Knowledge base management
- Decision support
- Live chat
- Virtual assistant
- Social media integration
- Performance metrics
- Workflow management
- Surveys & feedback
- Self-service portal
HelpCrunch Pricing
The vendor offers three main pricing plans.
Standard
Only live chat: $12 per month/user
Live chat + emails: $23 per month/user
Includes:
- 1 chat widget
- 3 pop-ups
- 3 chat auto-messages
- 3 email auto-messages
- 1,000 emails per user
Premium
Only live chat: $20 per month/user
Live chat + emails: $39 per month/user
Includes:
- 5 chat widgets
- Unlimited chat auto-messages
- Unlimited pop-ups
- Help desk
- Knowledge base
Enterprise
Custom pricing
Get in touch with the vendor directly to create a custom plan for your business.
HelpCrunch Pros and Cons
- Very user friendly interface which supports all the key features
- Users can create customized pop ups and set up automatic follow-ups
- The platform is easy to install
- The live chat functionality is scalable and very affordable
- Responsive customer support
- The macrosystems within the platform make it extremely easy to respond to help requests
- Glitches and bugs in the mobile application
- Schedule functionality does not trigger at the expected time
- Users have requested to include an SEO-friendly Knowledge Base
- Steep learning curve due to a wide range of features
- Widget customization can be improved
- Limited integrations
HelpCrunch Integrations
- Telegram
- Magento
- Shopify
- WordPress
- 3dcart
- Joomla
- Zendesk
- Segment
- Jimdo
- Drupal
- Mixpanel
- OpenCart
- Zapier
- Zoho
- Wix
- Skype
- Slack
- Viber
- Squarespace
- Google Analytics
HelpCrunch Specifications
Free Trial – Yes
Free Version – No
Deployment
- Cloud, SaaS, web-based
- Open API
Devices supported
- Windows
- Android
- Mac
- iPhone/iPad
- Web-based
Training
- Live online
- Documentation
HelpCrunch pricing plans
Standard
- Only live chat: $12 per month/user
- Live chat + emails: $23 per month/user
Premium
- Only live chat: $20 per month/user
- Live chat + emails: $39 per month/user
Enterprise
- Custom pricing
Languages supported
- English
HelpCrunch support
- FAQs
- Knowledge base
- Chat
HelpCrunch Alternatives
- HappyFox Chat
- Smith.ai
- Froged
- Freshchat
- Vision Helpdesk
- EngageBay
- Zendesk
- Salesforce Service Cloud
- LiveAgent
- Userlike
- Acquire
- ProProfs Chat
- LiveChat
- Freshdesk
- UseResponse
- Answerbase
- Yoummday
- IdeaScale
- Stride
- BoldChat
Leave your comments below and tell us if we have missed out on any feature in our HelpCrunch review!
