HelpCrunch

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HelpCrunch review: Find out why HelpCrunch is one of the most used chat solutions around the world. 
Learn more about its key features, pricing plans, and other specifications to find out how this tool can help your business.

What is HelpCrunch?

HelpCrunch is an all-inclusive customer communication tool that allows you to engage with your customers without toggling between multiple tools. 
It offers an all-in-one toolset to facilitate sales, marketing, and seamless communication between you and your customers. 
The platform provides a customizable live chat solution that can be tailored as per your needs and brand style. 
In addition, it also includes an array of tools that empower your workflows such as email marketing, help desk, knowledge base, pop-ups, and more. 
The platform displays a larger picture of your customers which enables you to get a better understanding of every user’s activity. 


Vendor Details

  • Company: HelpCrunch Corporation
  • Website: https://helpcrunch.com/
  • Founded in 2014
  • Country of origin: United States of America

HelpCrunch Key Features

  • Live Chat

The live chat feature enables you to communicate with your website visitors and customers instantly. This allows you to boost sales, increase lead conversion, and offer swift customer service. 

  • Email marketing

Email marketing and communication tools integrated into the platform allow you to have seamless email communication with your customers. 
You can craft engaging newsletters, resend chat messages through email, and also automate your email marketing campaigns. 

  • Knowledge base

The knowledge base tool provides your customers with answers to all their queries and problems. 
Your customers can go through the knowledge base and get immediate answers. This is a win-win situation for you and your customers as they get instant answers and you get fewer support requests. 

  • Auto messages

Users can deliver automated email and chat messages to the right customers at the right time. 
The auto-messages feature allows you to engage with users and boost conversions across the entire sales funnel. 

  • Helpdesk

Helpdesk enables you to combine chat and email support and provide customer service at a faster rate. 
You can also keep track of the performance of your team with real-time analytics and live reports. 

  • Pop-Ups

The pop-ups feature allows you to increase your conversion rate on multiple pages across your website. You can set up relevant messages and pop ups at different locations to increase engagement and educate customers across the funnel. 


HelpCrunch Features Overview

  • Alerts
  • Call center management
  • Canned responses
  • Appointment management
  • Collaboration tools
  • Content management
  • Customizable branding
  • Decision support
  • Email management
  • Full-text search
  • Geotargeting
  • Live chat
  • Offline form
  • Knowledge base management
  • Decision support
  • Live chat
  • Virtual assistant
  • Social media integration
  • Performance metrics
  • Workflow management
  • Surveys & feedback
  • Self-service portal

HelpCrunch Pricing

The vendor offers three main pricing plans.

Standard

Only live chat: $12 per month/user
Live chat + emails: $23 per month/user
Includes:

  • 1 chat widget
  • 3 pop-ups
  • 3 chat auto-messages
  • 3 email auto-messages
  • 1,000 emails per user

Premium

Only live chat: $20 per month/user
Live chat + emails: $39 per month/user
Includes:

  • 5 chat widgets
  • Unlimited chat auto-messages
  • Unlimited pop-ups
  • Help desk
  • Knowledge base

Enterprise

Custom pricing
Get in touch with the vendor directly to create a custom plan for your business. 


HelpCrunch Pros and Cons



PROS:
  • Very user friendly interface which supports all the key features
  • Users can create customized pop ups and set up automatic follow-ups
  • The platform is easy to install
  • The live chat functionality is scalable and very affordable
  • Responsive customer support
  • The macrosystems within the platform make it extremely easy to respond to help requests

CONS:
  • Glitches and bugs in the mobile application
  • Schedule functionality does not trigger at the expected time
  • Users have requested to include an SEO-friendly Knowledge Base
  • Steep learning curve due to a wide range of features
  • Widget customization can be improved
  • Limited integrations



HelpCrunch Integrations

  • Telegram
  • Facebook
  • WhatsApp
  • Magento
  • Shopify
  • WordPress
  • 3dcart
  • Joomla
  • Zendesk
  • Segment
  • Jimdo
  • Drupal
  • Mixpanel
  • OpenCart
  • Zapier
  • Zoho
  • Wix
  • Skype
  • Slack
  • Viber
  • Twitter
  • Squarespace
  • Google Analytics

HelpCrunch Specifications

Free Trial – Yes

Free Version – No

Deployment

  • Cloud, SaaS, web-based
  • Open API

Devices supported

  • Windows
  • Android
  • Mac
  • iPhone/iPad
  • Web-based

Training

  • Live online
  • Documentation

HelpCrunch pricing plans

Standard

  • Only live chat: $12 per month/user
  • Live chat + emails: $23 per month/user

Premium

  • Only live chat: $20 per month/user
  • Live chat + emails: $39 per month/user

Enterprise

  • Custom pricing

Languages supported

  • English

HelpCrunch support

  • Email
  • FAQs
  • Knowledge base
  • Chat

HelpCrunch Alternatives

  • HappyFox Chat
  • Smith.ai
  • Froged
  • Freshchat
  • Vision Helpdesk
  • EngageBay
  • Zendesk
  • Salesforce Service Cloud
  • LiveAgent
  • Userlike
  • Acquire
  • ProProfs Chat
  • LiveChat
  • Freshdesk
  • UseResponse
  • Answerbase
  • Yoummday
  • IdeaScale
  • Stride
  • BoldChat

Leave your comments below and tell us if we have missed out on any feature in our HelpCrunch review!



 

Free Trial
Supported Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Deployment
Cloud Hosted
Cloud, SaaS, Web
Mobile – Android Native
Mobile – iOS Native
On Premise
Open API
Language Support
English
Hindi
Spanish
French
Russian
Italian
Dutch
Danish
Polish
Turkish
Swedish
Pricing Model
Monthly payment
Annual Subscription
Quote-based
Training
Documentation
Webinars
In Person
Live Online
Customer Types
Small Business
Large Corporations
Freelancers
Medium Business
Support
24/7 (Live Rep)
Email
FAQs
Knowledge Base
Phone support
Chat support
Features
Email Marketing
Landing Pages
Marketing Automation
Webinars
CRM
Autoresponders
Automation
Workflow builder
Customizations
Integration
Integration
8.9 Total Score

Design
9
Usability
8.5
Support
9
Price
9
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Karandeep V

Karandeep was born in Pune, Maharashtra, an upcoming metropolitan city in the Western region of India. While most members of his family are engineers, he had different ideas. He was more inclined toward exploring the non-technical aspects of a business, which is why he studied Bachelors of Business Administration at Symbiosis International University, Pune.  Having said that, his love for new and upcoming technologies remained intact, which is why he has written extensively about technology throughout his career. After a brief stint with a gaming company at the beginning of his career, he discovered that his love for writing was not temporary.  Being a tech geek, he always liked installing and playing around with new applications on his mobile devices and the home desktop. He was fascinated by how technology can simplify even the most mundane and complex tasks with just a few commands. He keeps a close eye on how businesses use different tools to streamline their operations to boost productivity and efficiency.  At ToolsMetric, he writes product reviews that cover the main features and specifications of different enterprise applications. The sheer amount of innovation and hard work that goes into building these tech solutions is one of the reasons why Karandeep loves reviewing these tools. Besides product reviews, he also writes interesting news articles and blogs that track the latest developments in the tech industry.  When he is not writing, you can find him rooted to his seat playing video games, watching movies, or supporting his favorite football team. Since his childhood, he has always loved to travel and explore new places. Traveling is a major part of his life due to a myriad of reasons such as experiencing new cultures, food, and traditions. His other hobbies include playing football, cooking, and running.  You can find him on LinkedIn here.

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