Atlassian Outage Hits 400 Customers, Restoration Could Take Two Weeks

Atlassian’s cloud outage which started on 5th April is set to go on for another 2 weeks. 

The collaboration software solution experienced an outage of its Confluence and Jira products from 5th April which affected nearly 400 customers. Although the outage affected all customers, it arrived at a very tricky time.

It came when the company was hosting its Team’22 event in Las Vegas, where it was showcasing its new products. 

SEE ALSO: SaaS Platform Netcore Cloud Invests $100 Million in Unbxd, Acquires Majority Stakes in the Company

What is Atlassian doing to fix the outage?

The recent outage has primarily affected the company’s Jira Software, OpsGenie, Work Management, Service Management, and Confluence services. 

At the moment, the outage has had a knock-on effect on the Atlassian Developer service, making it impossible for users of the service to update the details of their account for five days as Atlassian’s entire focus is on fixing the outage. 

Until today, the company has not been very vocal about the ongoing outage apart from a three-tweet thread that attributes the outage to a maintenance script. In the Twitter thread, the company also issues an apology and promises its customers that it is mobilizing hundreds of engineers. 

The firm has gone public with a LinkedIn post after services for some customers were restored. 

The post explained what was the root cause of the problem stating that the outage has affected around 400 customers. 

It said that during the scheduled maintenance, the company’s team ran a script to get rid of legacy data from a deprecated service. However, things did not go according to plan as the script unexpectedly deleted websites, connected users, products, and third-party applications. 

Atlassian clarified that the outage was not due to a cyber attack and there was no breach of customer data. Besides, since all the data was backed up, there was no loss of data.

The post also says that the outage is “unacceptable” and that the company is directly communicating with every customer with complete transparency on the length of the outage. 

Atlassian has said that the issue which has been going on for a week will be fixed in the next couple of weeks. 

SEE ALSO: Private Equity Firm Thomas Bravo Acquires Software Company Anaplan for $10.7 Billion

Feature Image: Atlassian


Karandeep V

Karandeep V

Karandeep was born in Pune, Maharashtra, an upcoming metropolitan city in the Western region of India. While most members of his family are engineers, he had different ideas. He was more inclined toward exploring the non-technical aspects of a business, which is why he studied Bachelors of Business Administration at Symbiosis International University, Pune.  Having said that, his love for new and upcoming technologies remained intact, which is why he has written extensively about technology throughout his career. After a brief stint with a gaming company at the beginning of his career, he discovered that his love for writing was not temporary.  Being a tech geek, he always liked installing and playing around with new applications on his mobile devices and the home desktop. He was fascinated by how technology can simplify even the most mundane and complex tasks with just a few commands. He keeps a close eye on how businesses use different tools to streamline their operations to boost productivity and efficiency. At ToolsMetric, he writes product reviews that cover the main features and specifications of different enterprise applications. The sheer amount of innovation and hard work that goes into building these tech solutions is one of the reasons why Karandeep loves reviewing these tools. Besides product reviews, he also writes interesting news articles and blogs that track the latest developments in the tech industry.  When he is not writing, you can find him rooted to his seat playing video games, watching movies, or supporting his favorite football team. Since his childhood, he has always loved to travel and explore new places. Traveling is a major part of his life due to a myriad of reasons such as experiencing new cultures, food, and traditions. His other hobbies include playing football, cooking, and running.  You can find him on LinkedIn here.

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